Waffle Fett
New Hunter
Ordered mine on March 15, messaged him a week ago to know a status. Nada, no dice.
That is certainly a long wait. I do think woodman has a lot going on. From what I've read he does a lot of other projects. I have an ammo belt on order and he messaged me a few weeks ago about nailing down a ship date and hasn't messaged back. Not to excuse the lack of comms, but I believe he means well. His notifications may not be setup on here either. I know I set mine to where I get an email every time someone responds to or likes my post. He may not have his that way due to the volume of the orders he gets which is understandable. I have pretty much waited on every other aspect of my Fett products for months though as well. My first set of armor took 7 months. My gloves from clothears is up to 36 weeks or more. TRamp electronics could be around the same. Flightsuit was also 6 to 7 months. Ect. Communication was great with those vendors but there were also other means of contact aside from on TDH. That may be a good option for him having an alternate means of contact going forward. Hopefully he will be on soon and let us know. I'm looking forward to my belt as well.So its been almost 8 months now since i submitted my payment to Woodman where he told me to send him the money under friends & family via Paypal for the ROTJ braids, even wrote to him almost a week ago to ask for a status of my order and the man has not responded. I seriously dont understand this way of communication when doing business in any sort of way especially after giving your money months ahead and then not respond or anything.
Woodman also needs to be transparent with turnaround times as back when I ordered he quoted 4 weeks and then took several months.That is certainly a long wait. I do think woodman has a lot going on. From what I've read he does a lot of other projects. I have an ammo belt on order and he messaged me a few weeks ago about nailing down a ship date and hasn't messaged back. Not to excuse the lack of comms, but I believe he means well. His notifications may not be setup on here either. I know I set mine to where I get an email every time someone responds to or likes my post. He may not have his that way due to the volume of the orders he gets which is understandable. I have pretty much waited on every other aspect of my Fett products for months though as well. My first set of armor took 7 months. My gloves from clothears is up to 36 weeks or more. TRamp electronics could be around the same. Flightsuit was also 6 to 7 months. Ect. Communication was great with those vendors but there were also other means of contact aside from on TDH. That may be a good option for him having an alternate means of contact going forward. Hopefully he will be on soon and let us know. I'm looking forward to my belt as well.
I’m just terrible at communicating. I’ve lumped together the guy that has been waiting a while that has sent 1-2 pms since we first talked and the guy that pms constantly for a ping. I get it. I’m bad at responding to pms. It takes a lot of time to reply to 20 each on lots of locations daily.
I’m not gonna leave anyone in the lurch. I apologize for taking so long it just takes time.
Woodman
roger12RAMJETOther vendors, such as Bobamaker and Clothears tell you up front how long it could potentially be before you’ll get your items in hand. They’re usually close or they provide updates on what’s going on.
Woodman was quick and responsive up to the point of sale and then not so much afterwards. It’s not a good way to do business regardless of the end product.
I have been waiting for new ESB gloves to be made (forgot the guy who makes them) as they are the last things I need. Months ago he said he was taking a break from making them so he could concentrate on family obligations.
That’s it!!!
I never had a problem with Woodman, he takes time but the products worth the wait. As for emails, he's usually replied within a week or so. I've had worse vendors/people to deal with.roger12RAMJET
Totally agree. Not a good way to do business. Especially, when I've been spoiled by the outstanding customer service of Boba Maker. I know when I've sent Daz (Boba Maker) an email, he responds (Pretty quick too) - usually within a couple hours. Its this level of customer service that every vendor should strive for. When I built my Fett I was warned by many people that Boba Maker was on the spendy side - but the way it was presented on his website and the interaction I got from Daz. I felt like it was a "You get what you pay for" kinda thing. And for me, the way he does it, held value for me. Concerning the end product.....if what we got back was garbage. Then yeah Woodman woulda fell by the wayside long ago. But.....Woody's stuff isn't garbage. Its actually, really, REALLY good. And obviously the main reason why folks continue to support him and give him praise. In my research, I've not come across anyone who does a Wookie Braid.....to the level of the product Woodman puts out.
But as you pointed out. Is having a super good product and bad communication worth it? To some, it very well may be. But I agree with you that the expectation on when you'll receive the products(s) should be set in a realistic manner, and if not met, then at least an update should be provided on when to expect it. And not have the quoted date come and go and no communication on what is going on. I understand that that's what gets folks....on edge.
But I also get Woodman's predicament too. I understand he is not as established as a Boba Maker or some of the other vendors out there. Daz has told me he employs more than a few people to assist him with his Boba Maker stuff. Whereas with Woodman, it seems like a one man show. My understanding is that Woodman does more than just Wookie Braids, Capes, Ammo Belts and Girth Belts. Sounds like he does way more stuff than that, and more than likely why it is difficult for him to keep up. But like you, I believe none of this excuses the lack of communications. I'm just gonna guess there are many automated customer service platforms out there to assist with that task. But it certainly isn't my place to tell Woodman how to run his business either.
It certainly sounds like he listens to his customers and knows he has a communication issues. Woodman just needs to take that next step in remedying that issue.
-Iron