Woodman did get back to me, and it is very much appreciated.
I understand he is very busy, and the only thing that kept me from being PO'd was the fact everyone on this website vouched for him. So reputation is everything!
In my job as a military Flight Engineer in the RCAF, we have what we call constructive criticism when we train and mentor new people. It is meant to improve performance, and not to belittle, put down, or make the person angry or upset. The new people learn to accept the criticism as part of the job, and they strive to be better or improve.
We also call it giving someone a "Sh*t sandwich". We say something nice, something that needs improving, and ending with another nice comment.
That being said, my constructive criticism for Woodman is:
1. You apparently make awesome products.
2. Attempt to stay in touch more with your customers. Most people are forgiving if they get communication. We all know everyone is busy / tired / on vacation / need a break from this, etc, etc. Life does get in the way of our hobbies and business.
3. If the workload is too much, tailor your business to your capability to produce products.
4. Your reputation precedes you, which says allot in my books. I am willing to wait a while for my products now that you have reached out. I really look forward to getting them when they arrive.
Thank you everyone.
Dave