And the reply from Buytack.com:
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Hi,
We are sorry that our policies have caused you distress. The fact that Montana Cincha items are custom made and take 10 - 14 days has always been on the site, but we have added that fact and that Custom items are not returnable to the girth page due to the problems you have mentioned.
We have always shown the Mohair Blend to have the color only on the crossbars, but added the Poly Blend this last few months to accommodate those who wanted full color girths.
Our Posted Return Policy (link is at the Main Menu page) has always stated the Custom items are not returnable and any person who orders a custom item of any kind from shoes to coats to chaps and girths should expect that such an item is not returnable.
The only thing we can offer you and your group at this point is to remake the girths at shipping plus $15.00 to cover our some of our basic costs. The unwanted girths can be disposed of at the customer's discretion. We do not need them back here and that will save the customers the cost of returning them. We can ship by Priority Mail for $4.25 for any single girth order.
This will be a one time offer and extend through November 15th. If you can find Hector Diaz (he moved and his girth could not be forwarded) please let him know that we need him to contact us with a new shipping address. We do not keep a list of those that wanted to return the girths, so if you could spread the word to those who complained to you, it would be appreciated.
I hope that this will work for you and your group. We have always tried to understand our customer's needs and work to keep them satisfied. It is difficult when dealing with those using the products as they are intended

); but even more difficult when we do not understand the use the customer has for the product.
Again, please accept our apologies for any embarrassment that these misunderstandings have caused you. I will review your sales receipt and shipping label to verify if your order was sent UPS 3 Day Select. If it was, then we can only refund any difference between the actual cost and the amount you were charged.
Kim Grant
Customer Service Manager
A. S. WebSales
kim@aswebsales.com
www.aswebsales.com
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So, if any of you would like to re-order, there's the info. Be SPECIFIC to what you want when you order (best to call, I guess). Hector Diaz, if you're on this board, send them your new address!