As I got a couple of days ago (8th june) an email from F-N-S regarding my posting, I now want to put it in here, including my answer, to clearify the reasons for it and avoid possible misunderstandings for all TDHers.
I also want to make it positivly clear that he wrote to me in a friendly and not insulting way, as you will read, so we hopefully can discuss it in an adult manner.
Hi htere
to clearify the points you mentioned and the reasons for my posting:
>>From CBG in Germany:" bought my Jangos from him to when he was still
>> selling
>> under the name of "frank-n-son" only (i wouldn't be suprised that it >>was
>> shut down due to the many negative responses from buyers, so his know
>> since a
>> couple of month as frank-n-son 2 (what ingenious creativity!)). Had the
>> same
>> problem with the shape and no accuracy at all. I took me a whole week
>> (doing not
>> much else) to bring them to the state that thea are in now.
>>
>> Also I get to know his sloppy attitude to customers, as he should have
>> included not only a sabredart but a grabbing hook too (which was >>missing of
>> course) it took me 5!! months of emails and waiting to finally get that
>> furter
>> piece of crap (the wings are just a gag. It looks more like a Flash
>> Gordon
>> Rocket!).
>>
>> I also noticed his blocking thread. After a fellow german ordered also >>a
>> pair of Jango's and they were even worse than mine, he tried to get >>back his
>> money for that crap (which he didn't get as you may guess). Shortly >>after
>> that,
>> he added a general note to his auctions that no german bidders were
>> accepted!!! I'm wondring how that guy can still find anyone to buy from
>> him?! But I
>> guess it's mostly noobs like I was then who fall into his pit."
>
>
> the fellow german you mention was offered a full refund but decided to
> keep
> them.
If it was like you say, I would have officially apologized for this statement, but I just asked him about that, and he still claims, he never got an answer to his request, especially not an offer for a complete refund. As I know him enough, that I see no reason, why he should accuse you falsly, I stick to my statement.
Are you certain we mean the same german?
> as for the dart, i thought i made it clear we didnt make that type
> but
> would make you one for free,
I was under the impression, that the sabre dart I requested first was the type of dart which you usually don't make, which was the reason I never complained about that. I mean the mainbody was a simply needlelike thing with three plastic wings attached to it, which even didn't have all the same size! (which is really something you would notice even without a lot of referance pics and usually don't send to a customer as a regular seller!), but I thought that was the prototype, so i didn't complaint.
If you state now the grabbing hook was the unusual dart, it woulnd't change anything as than the sabredart would have been low-grade.
> why didnt you reply and tell us what you
> thought,so that we could improve it, we have now improved them with help
> from other
> fellow ebayers and will be making them shortly.
That's a great point!
At first:
I didn't complaint about the sloppy done gautnlets and the misfitting shape originaly, because at the time I bought them, I was unaware of what kind of available gauntlets were around. So knowing it not better, I just assumed, that your quality was the standard of what you can get. Now I know it better, that the standards are much higher, even for those nearly at the same pricerange.
Second:
I did send you a lot of referance pictures (some even with marking the faults) to you, because I really wanted to help make the gauntlets better, but now after I realized through all the comments of other recent buyers that your stuff has the same quality as before without obviously any improvement, that's the reason, why I got angry afterwards and posted the way I did.
I mean, you are a regular seller of those stuff to earn money, as such, you simply have a responsibility to the customers, to research about the parts you will sell, before you produce them.
Sure there will be always small flaws, which you overlocked but will be corrected during the producing progress, but your gauntlets have so many obvious big flaws, which you could have avoided easily, even by simply checking on some common pictures (like the ones in the illustrated enzyklopädie which you can get for just a couple of bucks vie ebay). As for example the wings of the grabbing hook. It looks to me that you never bothered to look at any pic of it, otherwise you would have noticed that they have a completly different shape as you made it (and surely weren't made of such a thin foil-like easy-to-bend (and break) material).
As well as the non-fitting shape of the two halfs of a gauntlet.
Of course you may state that you can squeeze them into place and of course it will not break completly (but mine for example got little cracks from that on the round end parts). But for a regular product (even for your prize), they simply have to fit without to squeeze them at all!
But obviously from the pictures of other just recently delieverd sets, you didn't change a bit and I'm sure, although I didn't complaint about it, some others had, so you would know about it.
If you were just a guy who built those pair of gauntlets once for himself and sold it later, I wouldn't loose a word, but from a regular seller I simply expect more than that.
Of course it can be happen, that some parts didn't turn out during the producing as they should be, but as a regular seller, you have to scrap those parts and make new ones and not simply send them to the buyers anyway! That's sloppy and reckless, and that's what made me angry afterwards as I read all those posts (and surely not all of them can be liars and conmen as your friend new_fett stated!). I didn't say much about mine, because you stated they were the Jango prototypes, but know I realized, it had not much to do if they are prototypes or not as the usual ones aren't better.
> im not sending this email as a way of getting at you as i liked you and
> you
> were very fair with us waiting for a long time but the facts about your
> fellow
> german are incorrect and again unfair.
> you never complained about the gauntlets, you took them in and said
> nothing
> except about wanting the grabbing hook.
As stated above, I did said something (not that I don't want them, but that they have flaws) and send you material for improving the flaws.
> i do hope we can communicate about this, if i dont hear from you soon then
> i
> will understand you want nothing to do with it.
> thank you
I hope, that made clear why I wrote the post. I'm the last one who want to tread someone unfair and although I admit that I should have used a more moderate formulation in some parts of my posting, in the end, I wrote nothing that was incorrect and how I experienced it.
Thank you
with kind regards
Arno
PS: To clear misunderstandings about my posting for others as well, I will also post this letter in the forum.
