Mine just arrived last night... From Amy
Congratulations from Chronicle Collectibles!
You are receiving this (second) email because you have an order placed with us for EFX Collectibles' The Mandalorian Helmet. We learned from EFX that the first wave of 150 units have been shipped from the factory and
congratulations; you're in the first wave!
These units are scheduled to arrive at the Port of LA on June 5th. Once a cargo ship reaches the port, it must be unloaded and the cargo must clear customs. This can take anywhere from a few days to two weeks, depending on the cargo. We estimate that the helmets will be ready to ship to customers starting around June 15th. These helmets will be shipping directly from EFX so no one has to wait for these items to move to Texas. Due to this, we need to prepare shipping labels ahead of time and send them to EFX. We have been instructed by EFX to send labels before June 8th so they are prepared to ship out as soon as the items arrive.
**This means that you will receive 1 shipping notification when your label is created and there will be a delay before the 2nd notification to say that it is physically on its way.** We don't have a way to tell UPS/Fedex not to send a notification until it is moving, so we wanted to issue a warning that this is expected. Please do not reach out asking when these will ship after your first "label created" notification; we promise these will ship out as quickly as possible. Everyone at EFX and Chronicle is incredibly excited to share these pieces with you.
Since you are receiving this email, we ask that you take a moment to look at your order and be sure that the address connected to your order is correct.
If it is not, please respond and let us know your new shipping address. **If we do not hear from you and your item ships with an incorrect address, you are responsible for any fees associated with the item's return and reshipment.**
We have determined the first 150 customer orders by the time and date stamp on the orders, so we can make this as fair as possible. If you are one of the 33 people in the first wave that has not paid your shipping, you will be invoiced for your shipping this week. If you cannot pay this invoice
within one week, we will cancel the shipping invoice and move you to Wave Two so another person can take your spot. This is not to be unfair or rude; we need to be able to send labels to EFX in a timely manner. If you feel that you need to speak to someone about your account, we do have staff in-office that can assist you. We are experiencing higher call volumes than usual, so I ask that if you have to leave a voicemail, please mention The Mandalorian Helmet in your voice message. This will allow us to prioritize your call in order to help get your account squared away.
We cannot guarantee specific edition numbers for this item, or even a close range that we can sometimes accommodate on other Chronicle items. Since they are shipping from EFX directly, we have no control over which numbers are sent out. There are only 750 of these being made so you are guaranteed a beautiful, licensed piece with #1-750 on the plaque.
Thank you all so much for your patience and understanding during the extended Chinese New Year/COVID-19 problems. We know this has not been an ideal situation for anyone and we appreciate your support during this crazy time.
Have a safe, great week.
Sincerely,
Amy Warnick
General Manager
Chronicle Collectibles
972-600-8199 ext 3304
awarnick@chroniclecollectibles.com