As as update, I just did receive a tracking number tonight via a PM. I'll keep this updated.
Well Morpheus, not knowing any specifics about your situation, I can't offer you much help. Do you have reciepts and documentation of any communications? That is where you need to start. I have no intention to get involved in your ordeal, but I will gladly help direct you in the right direction or towards others who can provide assistance if you are unsure what to do next. PM if you like.