FirstCoastFett
Hunter
Hello, I recently finished a Han in Carbonite build (pics in that forum), and some of the guys pointed out the side panels were upside down, I didn't catch it til they mentioned it. After looking further, the vendor made them incorrectly. My build wasn't cheap, I paid $350 for the side panels alone.
I reached out to this person and explained what was wrong, sent them reference pics (including screen shots of their own website that had correct ones). They replied immediately, stating that they didn't see any issues with them- "they're supposed to be like tha, t. I asked how I/ we can remedy this, and they stopped responding.
As a vendor that makes and sells props, how should I approach this? How would you respond?
I'm leaving the vendor out for now till I get your feedback. I'm not looking to put them on blast, but as a paying customer, I didn't get what I paid for and they know it.
I reached out to this person and explained what was wrong, sent them reference pics (including screen shots of their own website that had correct ones). They replied immediately, stating that they didn't see any issues with them- "they're supposed to be like tha, t. I asked how I/ we can remedy this, and they stopped responding.
As a vendor that makes and sells props, how should I approach this? How would you respond?
I'm leaving the vendor out for now till I get your feedback. I'm not looking to put them on blast, but as a paying customer, I didn't get what I paid for and they know it.