For years members have been asking for a way to give selllers here feedback and for years we have resisted for reasons that I am sure don't need to be mentioned.
However, as times get financially tougher and our community continues to grow, we see more and more scammers slinking into our midst.
With that in mind, we have implemented a feedback ratings system (similar to eBay) called iTrader, which allows you to rate your interaction with a seller.
How does the system work?
First, you can see an overview of the system by clicking iTrader in the Community dropdown menu from our navbar or you can simply click the following link:
This will allow you to see ratings, search for members and get an overview of those who have had positive transactions and those who have not.
Beyond that, when you view a thread in the Cargo Hold you will now see a "Feedback" score beside each member's post which is the total accumulation of feedback points a member has gained. Obviously, everyone is currently at 0. Negative feedback results in a -1. Positive results in a +1 to your feedback score. As with eBay, while a single member can rate a seller multiple times, it will only count as 1 positive or negative point (meaning a seller can't have a friend up their score multiple points for them).
At the bottom of each FIRST post in a thread within the Cargo Hold is a Rate Seller button which allows you to rate your transaction with that seller.
You can also see Feedback information and submit Feedback from a member's profile page by clicking the Feedback Score tab.
Some general guidelines for ratings.
Sales and Trades are PRIVATE transactions and while the Staff may step in to stop an obvious scammer, it is not our job to mediate every sales dispute. Likewise, if you are a seller and you earn a negative review, please do not come crying to us to remove it. That defeats the point of the ratings system. It is up to YOU to work with the buyer to ensure they are satisfied with the transaction.
With that being said, if we find that a buyer is taking advantage of the ratings system, or trying to use the ratings system to extort product from a seller, you may be banned from the site (and keep in mind that if you are banned from the Dented Helmet, you will also be banned from all of Movie Prop Sites properties, including therpf.com.
Please do NOT go into the details of a transaction in the "Short Comment" field of the Feedback form. Something like "Good shipper." or "Great transaction. Would buy from again." will be fine.
Please note the "Additional Comments" field of the Feedback form can only be seen by you, the seller and the staff. It is NOT visible to the public.
We hope this addition is useful and encourage you to rate all your transactions here on the Dented Helmet as it will help other members decide who to deal with and who to avoid. It will also help the staff decide if particular members (those with overwhelmingly poor feedback) might need to look for another site on which to sell.