There seems to be some upset members who have purchased pieces from me and are awaiting their arrival. One member in particular has taken it upon themselves to seek out anyone who has purchased from me and make inquiries about their pieces.
Let it be known that to date I have NEVER, and will NEVER leave someone hanging out to dry. I have spent years building a reputation that I aim to keep clean. Also, I have never denied a refund to anyone who wanted one.
It's true that I take on a lot of work to stay busy. I also have a large variety of pieces and services that I offer. Sometimes that means that I won't touch my airbrush for a few months while I am resin casting, mold making, or weather not permitting. As any diverse prop maker knows, it's much more efficient to binge on one task that to constantly hop from task to another. I have always tried to give realistic lead times. Sometimes I'm not able to meet them, as life happens. The most current orders have been delayed due to the sale of my house, which also had my workshops (yes, plural) on the property. It hasn't been easy to produce orders while having to simultaneously pack a workshop and work in it. Lead times have suffered, and it has been chaotic here the last 6 months. There is no easier way to say it. For this, I am truly sorry to have inconvenienced any of you.
Now, I would like to address the member who has taken it upon themself to rally anyone with an outstanding order from me:
Before you attempt to hang me out to dry, consider this. Your initial order was delayed because you chose to double the size from a finished EE-3 to a finished EE-3, finished Pulce 40, and finished holster. When the order was filled in November, USPS damaged the CRATED goods. In theory, I could have let you take up the claim and file for the insurance money from the damaged goods. Instead of leaving that to you, I (being upstanding) volunteered to take on the task. USPS has denied my claim, and the 2 appeals for the $454 claim. Now, (before USPS denied the claim 3 times) as I told you before, I was never going to leave you getting the shaft here. If I hadn't taken it upon myself, you would have been left with the broken EE3. As it stands now, I'm going to eat that cost and time to make you another. Let's also not forget, that it took you a month to return it, in which time you trooped with it at 501st events. For you to complain and rally others about the time it takes to replace a finished piece, while taking your time to return it and having me eat the near $500 cost to replace it doesnt sit well with me. I have handled this in as professional a manner as I can to this point AND WILL CONTINUE TO HANDLE IT IN SUCH A WAY. If you feel you are being treated unfairly, I would ask you to consider what I have done for you in the months past before you are quick to judge me and my professionalism regarding your order.
Regarding my lack of responses to emails:
If you've read the above, you have an idea of how tight my schedule is. I do my best to answer the emails I can, when I can, when I feel it necessary. I could spend entire nights and weekends doing nothing but correspondence, but then nothing would get done in the shops. You've got to understand that I never intentionally duck an email, a PM, or a text. I see them all, I make note of them all, and I continue to push on.
For those of you who are awaiting your orders, please know that I am working on them. If I say "they're on my table" they're on my table. It's not a smokescreen to buy more time. They are being worked on.
That is all.