I shipped some braids to Germany and enough time has passed that they are lost. On the date of shipping I emailed the buyer an image of the customs form receipt with the # on it. They admitted they got the email with the image of the receipt. Midway in correspondence we agreed to give it some more time and maybe they were just being held up but I've been emailed now demanding a replacement or a refund with him stating he's entitled to one or the other. I do not feel I'm obligated to either after having given him proof of shipping. I offered to help by paying shipping for a new set but was met with a coarse email of threats and the same demands.