Page 1 of 2 12 LastLast

Seeker not delivering on goods?

  1. #1

    Seeker not delivering on goods?

    Is anyone else having problems with trying to get their orders from Seeker?

    I placed an order for Bo Katan belts and harnesses on the 6th November 2012 and I still don't have what I paid for. A girl in my garrison bought hers the same time I did and she got hers well over 6 months ago and has now had her costume approved for quite some time. If I was told there would be a long wait I wouldn't have a problem, but he said that I would have had these around Christmas/New Years as apparently I was going to be his last commission for the year..


    I've PMed him numerous times now, and I always keep getting told something along the lines of 'I'll be starting yours next week, you should expect it in a couple more weeks'. My most recent message has not been replied to at all.

  2. #2
    hasenscharte's Avatar
    Member Since
    May 2012
    From
    Frankfurt, Germany
    Posts
    90

    Re: Seeker not delivering on goods?

    I'm in the same situation. I ordered some Jango pieces from him around new year with a delivery time of Feb/March. I PMed him a lot of times and got the same replies.

    Somehow he has a hard time right now. I understand and accept this as I know how desperate and lost you can feel.

    Nevertheless, we are not the only ones. There is one additional thread.

    http://www.thedentedhelmet.com/f62/s...-seeker-48066/

    He posted there and I'm sure he will do here too. But I hope with some more details on what is going on and what we can expect.

    @Admins: Should we create a list of people who still expect things from him?

  3. #3
    fridam's Avatar
    Member Since
    Mar 2013
    From
    Sweden
    Posts
    78

    Re: Seeker not delivering on goods?

    Hi i am in the same situation and stil waits for my bo katan belts and harness, but i believe in him and have patience..

  4. #4
    SEEKER's Avatar
    Member Since
    Feb 2002
    From
    Chicago, IL
    Posts
    4,362

    Re: Seeker not delivering on goods?

    Man you guys are something. If any of you guys want your money back please let me know. But I could guarantee everything on my list will be shipped this month.

    You guys really disappoint me.

  5. #5
    hasenscharte's Avatar
    Member Since
    May 2012
    From
    Frankfurt, Germany
    Posts
    90

    Re: Seeker not delivering on goods?

    I don't know why you are disappointed by us. We just asked for a status.

    I personally did this about once a month per PM. I did not always get an answer. And most answers I got were: I'll be there soon.

    What do you think how we do feel? What do you mean with soon? What do you think we feel when we read this multiple times?

    But I always told you that I trust you. If you would have said that it would take several months because you had to clear up things or get cope with something bigger, it would have been ok.

    Anyway. Thanks for your reply and thanks for the estimated time.

  6. #6
    SEEKER's Avatar
    Member Since
    Feb 2002
    From
    Chicago, IL
    Posts
    4,362

    Re: Seeker not delivering on goods?

    I hear you.

    Thanks for the support Fridam.

    I truly apologize to everyone waiting on me. I WILL have everything by the end of the month.

  7. #7
    Tango's Avatar
    Member Since
    Dec 2008
    From
    Chicago, Illinois, United States
    Posts
    68

    Re: Seeker not delivering on goods?

    Rest assured Seeker will come thru, He is a man of his word!!!

  8. #8
    SEEKER's Avatar
    Member Since
    Feb 2002
    From
    Chicago, IL
    Posts
    4,362

    Re: Seeker not delivering on goods?

    Thanks a lot Nerf for calling me out in public.

  9. #9

    Re: Seeker not delivering on goods?

    Seeker, you have to look at this from a customers perspective. We've paid hundreds for a product that we've been promised will be delivered in a few weeks. Months later we still have nothing and wonder if we're going to get something. Then I send you a PM and don't get a reply. If you were in my shoes I think you'd almost draw the same conclusions that you've done a runner with our money. Sure you certainly have a good reputation and that's why we've decided to buy from you in the first place, but people with good reputations have went awry before.

    As I said first in the thread, if we were told that there would be a few months wait, I personally wouldn't have a problem. Hell, I put myself on the list for one of Darth Stones Vader helmets with the full knowledge that I'd be waiting a couple of years.

    I didn't know you've had real life issues and if you said so I would certainly be understanding. This thread was started to see if anyone else knew what the issue was, if any.

  10. #10
    Ponte's Avatar
    Member Since
    Nov 2006
    From
    Chantilly, VA
    Posts
    241

    Re: Seeker not delivering on goods?

    Considering I've been in an extremely similar situation, it bothers me as well when customers think that their commissions are boxed up with a UPC on the bottom, rarin' to go, and can't understand that high-quality craftsmanship not only takes time beyond set deadlines, but that life also gets in the way...be it family, medical, or financial.

    Seeker, I've known you to be one of the most upstanding guys on this forum and have supplied dozens of customers their goods, many I've seen in person...so to anyone that takes it upon themselves to blast you publicly, especially since you've been in communication with them is absurd...especially when we have new guys coming aboard looking for quality replicas and stumble upon posts like theses...not only do they miss out on Seeker's products, but threads like these thwart any potential business: Not cool, at all...

  11. #11
    Rapier2278's Avatar
    Member Since
    Aug 2009
    From
    Bopfingen/Germany
    Posts
    215

    Re: Seeker not delivering on goods?

    Never had any problems with Seeker-his stuff is awesome-i'm sure, he'll come thru.

  12. #12
    Madmartigan's Avatar
    Member Since
    Jun 2008
    From
    Norwalk, CT
    Posts
    730

    Re: Seeker not delivering on goods?

    *sigh*

    Here we go again. Let's take a quick look at post counts and join dates, for starters:

    Nerf: 4 - Nov 2012
    hasenscharte: 57 - May 2012

    If I ever decide again to do a run of anything, my listing would include: "Realize you are buying a unique work of art and craftsmanship that is both time-consuming and detailed. Also realize this is a hobby and not my job. As such, you accept the risk that timetables may fluctuate wildly and firm deadlines may not be met. If at any time before I commit actual resources to materials or labor on your commission you wish to pull out, your wish will be honored. Once I've started, though, you are committed. Because this piece cannot easily be acquired through other means, you accept that risk".

    We all want our costumes to be perfect. And we want them to be done when we want (for this convention or that troop or this Halloween, etc.). But a couple things I have come to realize in several years in this hobby:

    1) your ability to impose a deadline on completing a costume is directly proportional to your ability to do it yourself, and inversely proportional to how much you rely on others to fabricate parts for you. Once you go down the path of DIFM, you better be willing to invest patience.
    2) More and more people who used to have fun supporting the community are getting closer and closer to throwing in the towel as it becomes less about "community" and more about "get me my ****". When runs were small and you knew each other better, stuff got done and everyone was happy. The more it becomes a buyer/seller marketplace, the more problems ensue. And I feel for anyone trying to service the demand for this stuff, as the idea of limited runs seems to only upset people and encourage hobbyists to overcommit to keep the throngs happy. Tough spot to be in.

    So, before you come into my community and even obliquely start to badmouth or impune someone who helped FOUND this community and make it what it is (e.g. Seeker's Feb 2002 join date and 4300+ posts), know what you are talking about. Know who these people actually are and what they've done for the community in the past. Know that as much as you have commitments and obligations, so do they. Trust me, they aren't taking your money to finance their vacations on the French Riviera. They are serving the community because they want to and they have a valued skill and feel some sense of fulfillment in helping others become a part of it.

    *rant off*

  13. #13

    Re: Seeker not delivering on goods?

    I'm going to re-iterate what I said in my other posts since they aren't getting read properly. I might be new to TDH, but I'm not new to costuming in general. I know how vendors work, and I'm certainly prepared to wait for a product if I'm told there will be a wait. Not once did I say that I expected my goods to be ready made and sent as soon as the order was paid for. I was under full understanding that I would have to wait some time to get what I wanted. Since the 10 months that have passed after I placed the order I have sent 5 PMs inquiring to when my gear will be ready, the last of which wasn't replied to and the rest of which I was told I'd have it within a couple of weeks of correspondance. Without proper answers to my PMs, of course all I'm going to do is make assumptions for the worst. How do you think this looks when a fellow garrison member ordered exact same thing around the exact same time (give or take a couple of days) and receives it months ago?

    Is it unreasonable of me then that I start to wonder about whether I'm getting my gear or not?

    This thread was never to put down Seekers reputation and although it's sort of worked out that way was it was never my intention. I was trying to gauge whether I was the only one in this position and if there were any others who might be able to tell me what might be happening. As it turns out, it's real life issues and I respect that - but it's also something that Seeker could have easily explained to me in a PM and I would have been more than understanding.

    Anyway, this is starting to become a circlejerk. Admin/mods - Feel free to delete this thread if you see fit.
    Last edited by Nerf; Sep 9, 2013 at 6:27 PM.

  14. #14
    norgs79's Avatar
    Member Since
    Jan 2012
    From
    London
    Posts
    120

    Re: Seeker not delivering on goods?

    Well said Madmartigan. This is a fantastic community based on trust and in many cases, friendship. You are not buying from a company. You are buying from a person who offers a service and has a more than reputable history. This is a hobby. Life isn't and sometimes it gets in the way. We have no control over it. Seeker, I hope all is ok dude.

  15. #15
    rubio95's Avatar
    Member Since
    Jun 2009
    From
    Inland Empire, CA
    Posts
    312

    Re: Seeker not delivering on goods?

    Madmartigan said: View Post
    *sigh*

    Here we go again. Let's take a quick look at post counts and join dates, for starters:

    Nerf: 4 - Nov 2012
    hasenscharte: 57 - May 2012
    How very, very pompous. Who cares when they joined? Who cares how many posts they have? I'm on this board EVERY day, and have been (give or take), since 2007. Yet I didn't join the forum until 2009 and I barely have 200 posts. Does that mean that I'm not entitled to your respect? Does that mean that when I have a reasonable concern, I should feel reluctant to ask the board for help, because I don't have the cred?

    Madmartigan said: View Post
    If I ever decide again to do a run of anything, my listing would include: "Realize you are buying a unique work of art and craftsmanship that is both time-consuming and detailed. Also realize this is a hobby and not my job. As such, you accept the risk that timetables may fluctuate wildly and firm deadlines may not be met. If at any time before I commit actual resources to materials or labor on your commission you wish to pull out, your wish will be honored. Once I've started, though, you are committed. Because this piece cannot easily be acquired through other means, you accept that risk".
    It sounds like I should be thrilled that you'll accept my money! This isn't an exchange between a seller and a buyer, it's a merciful gift from you to me!
    Wrong.
    Your disclaimer above is solid, but it sure has an attitude of "I'll get to it when I get to it." It should include something along the lines of "I'll try my best to meet agreed-upon deadlines, but in the event that I'm unable to follow through on MY projected timetable, every effort will be made to inform the purchaser and/or respond to emails/PMs in a timely manner."

    Madmartigan said: View Post
    We all want our costumes to be perfect. And we want them to be done when we want (for this convention or that troop or this Halloween, etc.). But a couple things I have come to realize in several years in this hobby:

    1) your ability to impose a deadline on completing a costume is directly proportional to your ability to do it yourself, and inversely proportional to how much you rely on others to fabricate parts for you. Once you go down the path of DIFM, you better be willing to invest patience.
    2) More and more people who used to have fun supporting the community are getting closer and closer to throwing in the towel as it becomes less about "community" and more about "get me my ****". When runs were small and you knew each other better, stuff got done and everyone was happy. The more it becomes a buyer/seller marketplace, the more problems ensue. And I feel for anyone trying to service the demand for this stuff, as the idea of limited runs seems to only upset people and encourage hobbyists to overcommit to keep the throngs happy. Tough spot to be in.
    It's not about a breakdown in the community. New vendors are popping up left and right.
    Reasonable expectations are just that...reasonable. The OP has been waiting about 10 months, and he's sent 5 PMs? I don't see ANYthing in there that has an attitude of "get me my ****." The VAST majority of the time, these kind of threads are a LAST resort on the part of the poster. It seems that way in this situation, also.

    Madmartigan said: View Post
    So, before you come into my community and even obliquely start to badmouth or impune someone who helped FOUND this community and make it what it is (e.g. Seeker's Feb 2002 join date and 4300+ posts), know what you are talking about. Know who these people actually are and what they've done for the community in the past. Know that as much as you have commitments and obligations, so do they. Trust me, they aren't taking your money to finance their vacations on the French Riviera. They are serving the community because they want to and they have a valued skill and feel some sense of fulfillment in helping others become a part of it.

    *rant off*
    It's OUR community. Not yours, or those members with a join date of 2002 and a post count of 4300+.

    And there have been several so-called founders of this site who have been dismissed (some well-deserved, some not so much). Nerf neither badmouthed nor impuned Seeker. I'm sure that Seeker will come through (I'm positive, in fact), but I also can't blame Nerf in any way, shape or form for asking the board for input, after several attempts (and quite a bit of patience).

    I've said it before, but it needs repeating...

    Vendors: THANK YOU for providing your services to this community (in exchange for tax-free cash). Your work, time and craftmanship is appreciated! You are also only as good as your last sale. That's not entirely fair, but that is the nature of capitalism. No one is expecting instantaneous turnaround times (I loooove it when members remind other members that "this isn't Walmart"). Every vendor, anywhere, knows this, and life happens, yes, but like everything, a little communication goes a long way. For example, the OP (to whom your post is directed) stated that he's put himself on a list for a helmet where the agreed-upon delivery time might stretch into YEARS. That's crazy to me, but since both buyer and seller have agreed to an extended delivery time, everyone is fine with it. That delivery time was set to protect the seller from harrassment or badmouthing, and to inform the buyer as to the possible wait time. Definitely not a conventional ETA, but all parties know what to expect.

    The formula goes like this:

    (Seller/Buyer) Make a deal.
    (Seller) Name a price.
    (Seller) Set a date.
    (Seller) Get paid.
    (Seller) Start work.
    (Seller) Meet deadline (if not, shoot - or respond to - a PM/email/IM/phone call/text).
    (Seller) Ship product.
    (Buyer) Sing seller's praises to all who will listen.

    You know who knew this like the back of his hand?

    Our friend and an absolute pillar in this community, Asok.
    Last edited by rubio95; Sep 9, 2013 at 5:41 PM.

  16. #16

    Seeker not delivering on goods?

    Very well written, Chris. On behalf of anyone that does what we do, thank you. A poignant retrospective for me personally as I look back over the several public crucifixions I've endured over the last two years. It would have been nice to see a public shout of support like that.

    I can put myself on both sides of this fence. I've been on both sides. But no matter what your time in grade is as a buyer/collector/casual fan, you can never truly grasp or embrace what it's like on the Artist's / Provider's side of that fence. In the last 4 years, the mentality has turned from one of a kind pieces of Art, to merchandising. At it's most basic, carnal level. I think everyone should take a step back and really look at it for what it really is. And Chris nailed it. People like Arturo, myself, find a certain level of satisfaction in 'providing'. We're not a sweat shop in China distributing for Walmart. Or Apple. For the good, or the bad, it simply is what it is. 99% of the time it's one guy, two hands, and every bit as much day to day life and drama to balance as anyone else. In some cases more. Yet we still do what we do. And with that chosen path, there is a great deal more one end's up having to contend with. Inevitably, you'll always find yourself in a jam with your customers over life's many up's and down's. And I wouldn't wish that on my enemies. The pressure that's imposed can be crushing. Life sucking. The last thing an Artist or a provider needs, is a public witch hunt. It's demoralizing, and can even be crippling to the Artist/Provider. If you are trying to motivate someone to crank out a commission, what you often end up doing is turning the gun back on yourself.

    All that's necessary is a little common sense. Who are they? How long have they been around? How active in the community have they been? What have they contributed to the community? Have you seen any negative press about them in the last 6 months or a year? In a case like Arturo's, or even my own, it's pretty obvious that we've been here for more than a decade. Still active members (albeit sometimes dormant for periods of time). If it were a member of a year or two old, someone not really known or
    active, or maybe haven't contributed or proven themselves, there might be a reason to be concerned with someone falling down and running with your funds. But people like Arturo and I, have not only been here for more than a decade, we've both shown our resolve. Through thick and thin. In that decade, we've both suffered deaths, sickness, loss, marriage, births,divorce, financial woes and everything else life can throw at a regular joe. And never once was there a thread left on the record where either of us left their customers in a lurch. Not one that concluded with "he ran off with everyone's money, class action lawsuit filed, prosecuted , convicted, and currently serving time". Instead, with a little research, you'll find both of us, still serving the community. And let's face it, I've had my share of bad press, namely in 2012. But not Arturo. There's never been a cross word said about him. Even more of a reason to give him more than just a benefit of a doubt.

    Arturo (Seeker), is one of, if not the most genuine guy you'll ever meet.
    He is a man of deep integrity, honesty, and moral fiber. I consider him a friend. A true friend. And as long as I've known him, he's never let a single soul down.

    We all run into delays. And from the perspective of a provider, and having been through very publicized personal tribulations, I've developed a new attitude where transparency is concerned. Just because someone has paid you cash for a commission, doesn't mean you are entitled to prying into anyone's personal lives. The provider doesn't owe anyone a single detail about their personal situation. Only that they are still breathing, and working hard to meet their commitments. Threads like this promote conjecture, speculation, and eventually force someone to expose their personal hardships to the world in an attempt to allay the concerns of those they may have business with. Concerns that are in a lot of cases unfounded.

    Threads like this, are a relatively new trend in the last 5 years. Especially the last 2. Publicly calling someone out couldn't be more counter productive. It rally's negativity. It fuels poor situations and turns them into blazing infernos. It really needs to stop. If not for any other reason discussed here, then consider this. People are leaving this community. From older members to new. Because this isn't what TDH has ever been about. It was tighter knit that that. There are even providers/suppliers/vendors that have slowly but thusly faded away, and quietly moved on to Facebook.
    Big vendors. Think about it? A hostile environment is not where anyone wants to spend their time. And in the end, that's all these types of threads do ... create a hostile environment. Because they attract flies. They bring out the worst in human mob mentality. And that mob mentality always makes a situation so much larger than it really was to begin with. The scale changes. It becomes bigger than us, if left to run it's course.

    Good intentions in starting this thread, or not. This thread should be an example of think twice before pressing that submit button. In the end, the one single most significant consequence a buyer/collector/casual fan never considers, is the permanent bad mark that it leaves for the Artist/Provider when the smoke has cleared. It's a black eye that doesn't disappear or heal. It only fades very slowly into obscurity. But the damage has already been done. It will be there living on in annals of google cache for many years to come
    Last edited by fettpride; Sep 9, 2013 at 7:28 PM.
    Posted from iOS app

  17. #17
    rubio95's Avatar
    Member Since
    Jun 2009
    From
    Inland Empire, CA
    Posts
    312

    Re: Seeker not delivering on goods?

    fettpride and/or anyone else:

    What is, amongst vendors, considered acceptable? When PMs go unanswered and time continues to pass, what is considered acceptable for a customer to do, in your opinion?

  18. #18

    Seeker not delivering on goods?

    Ryan,

    That is something that will always be subjective I think. Both sides of the fence will have different views. But the one thing that I've been taught, through trial, fire, and good advice from Art, is that communication is key. I can't agree more. I've found that in whatever it is I'm dealing with as a supplier, 99% of the time, a customer is more than willing to bend as long as an open line of communication is kept. Since I've adopted a VERY open policy to allow my customers to reach me virtually any time of day or night, I've eased my own burdens greatly. And have provided a better service to my customers. But I still fall flat at times. Sometimes I can go a few days without being able to keep up with messages. It does happen. I'm not speaking for Arturo there because I don't know his personal situation.

    But in my own opinion, I think the public call out should be a last resort. Pm'ing isn't enough to rely on. Sometimes I don't log in for several days, or several weeks. I don't always get email notifications that someone has sent me a PM, even though my user control panel says it's 'ON'. Perhaps after trying other avenues first, such as email, Facebook, or even a private beating of the bush by speaking to others, it's likely the only course. But presentation is key. If these types of threads are decided to be the only recourse, perhaps presenting them as a simple "Trying to reach Seeker / Fettpride / Random Vendor" instead of an immediate public summary of their concerns and historical account of their transaction, would be a better approach. Immediately 'airing' the details is uncalled for. And rally's the mob mentality.

    Being more tactful is key. As I said in my last post, the damage it can cause can last a long time. Long after that single customer found satisfaction / resolution, the Artist / Provider has to live with the consequences of a customer having jumped the gun. Google cache is a pretty permanent record.

    Just my 2 cents
    Last edited by fettpride; Sep 9, 2013 at 7:37 PM.
    Posted from iOS app

  19. #19

    Re: Seeker not delivering on goods?

    Well said Chris.

    I can vouch for FP's system and i must say it keeps me at ease knowing i can contact him through other means. As a matter of a fact because of that policy, i have become friends with him and alot of the time i do talk to him im not even asking about my stuff. Of course i do ask, but its a casual, "so where are we at" kinda thing rather than "so i paid you on blah blah and its now blah blah, how come i dont have my stuff yet?" Patience is key in this hobby. I know for a fact that i will get my stuff from FP or most other well know vendors. I know seeker is a well known vendor as well and though i have never worked with him, i know him to be trustworthy through other members and i would certainly not hesitate to order from him.
    Last edited by Darth Voorhees; Sep 9, 2013 at 7:44 PM.

  20. #20

    Re: Seeker not delivering on goods?

    Like most similar threads on this board this comes down to communication. Most buyers would be happy with honest updates, not receiving every month a "your order is about to ship" then nothing heard until the next enquiry by the customer.
    If there is a delay then say that there is one and if there is a significant delay then the notifications should be from the seller and not rely on the customer making the enquiries.
    With good and honest communication then none of these posts would exist because both sides would know where they stand.

    Craig

  21. #21
    redkraytdragon's Avatar
    Member Since
    Apr 2010
    From
    Albuquerque
    Posts
    1,052

    Re: Seeker not delivering on goods?

    I know I'm going to catch a lot of flak for this post, but I can't keep quiet about this anymore. This is my opinion and I think I'm MORE than entitled to it seeing as how I'd be considered one of the regular vendors here even though I haven't been around as long as Seeker, FP, BM, etc (and I'm not one of the 'founding fathers' of this board), but I feel what I'm about to say is warranted because of my position and I've been at it for a while now.

    First of all, post count and how long you've been here should have NOTHING to do with any of this and has NO bearing at all (on both sides of the coin, including the 'founding fathers')...why that was even brought up is beyond me. Just because someone is new here on the boards does not mean that they are new to the hobby and have never dealt with costuming vendors before and don't know how this all works. On the other side, if you've been here since the beginning, that doesn't entitle you to an 'untouchable status' or throwing your weight around because of it. As stated above, a business transaction is exactly that - a transaction between two people who agree on a set product for a set price within a reasonable time frame (or that which is agreed upon by both parties and is always set by the vendor...in other words, vendors should know their turnaround times...I do and I always tell my client what it is before they pay me). If you, as a vendor, cannot provide a product within the time frame originally agreed upon or if you need more time, it is YOUR responsibility to tell your client...it is not his/hers....YOURS (that means answer pm's when they're asking about the overdue status of their product...or better yet, don't offer a product for sale unless you have it in hand if turnaround times are an issue for you). That being said, because this is all internet based, communication is key and the responsibility of the VENDOR (anyone see a pattern here?). If you fall behind on orders, a mold breaks, equipment fails, family emergency, etc, it is your responsibility as a vendor to tell your client...period. 99.99% of the time, the client will understand..if not you return his/her money if it comes to that and everyone's happy and no harm no foul...and no threads being started like this.

    I cannot speak for other vendors cause I don't know what their personal lives are like, but I work a full time regular 40 hour a week job on top of my armor gig...which is about another 10-20 hours a week depending on what I have going on...so basically about 50-60 hours a week since I started doing this, which is about 3 years now... and that includes filling orders, mold maintenance and sculpting new product, etc, etc (there's really much more to it than that, but you get the gist). And you know what? I'm tired, I'm so beyond burned out that I'm just on autopilot. But you know what? I ALWAYS make time to check my pm's, emails and messages. I check them every single day, sometimes twice a day. I'm a member of about 8 forums plus I have two FB accounts and I still manage to stay on top of it (and I don't have a smart phone either so that means only when I'm at home). I haven't touched my own costumes in months (and it's frustrating) but I also knew that going into this and it was my choice just like it was every other vendors' choices on here that have decided to play in this arena.

    That being said, if I can do it I believe anyone should be able to. Honestly, I don't think Nerf is out of line at all by starting this thread. If everything he says is true, then I believe he went about it the right way and was being pretty patient about it (if you ask me). I haven't seen the pm's of course, but my last pm to Seeker (before starting this thread) would be to let him know that I have no other choice but to start this thread if I don't hear back from him. I personally find it strange that Seeker (according to Nerf) didn't answer pm's then all of a sudden he's here in this thread posting in his defense for damage control. Honestly, how hard is it to take a few minutes out of your 24 day to answer someone's pm (who sent you some of their hard earned money that you've been sitting on for a while I might add) to let them know what's going on in your world and why you can't produce said agreed upon product in said agreed upon time frame? That just boggles my mind. I'm really trying to understand that because I'm on this side of the fence of the vendors, but I see the frustration of the customers as well because I'm one too. I don't care who you are and how long you've been here, but that's not the way to treat your clients and I pride myself on customer service, communication and delivering a good product for a fair price within the time frame that I specified. Ask anyone...ANYONE...on these and the other boards I'm a member of and see if they've had a bad transaction with me. I take care of my clients, every single one of them, like they were my only one to the best of my abilities and make sure they are happy with the product even after the conclusion of the transaction. I swore that to myself when I started doing this that that's the way I was going to conduct my business...or not do it at all...but I digress.
    On another note, I saw pics of Arturo at Dragon Con floating around the internet on FB. If I was a client and I had been waiting on stuff for that long and saw those, I'd be pretty frakking peeved. Time enough to go to a 4 day con, but no time to answer my pm? Bad form dude, that's all I gotta say.
    Please prove me wrong Seeker... I swear I'm not trying to crucify you, just calling it how I see it.

  22. #22

    Re: Seeker not delivering on goods?

    And that is why you initially got my business, and will continue to get it.

    Not that my opinion matters, I haven't been here very long.

  23. #23

    Seeker not delivering on goods?

    Post count and membership age do matter. The stats wouldn't be there if they were irrelevant. It shows that if that member has been in good standing (not banned) after 10 years, there must be 'something' positive about them. Those statistics are used everyday as a gauge. How long has that person been here? How actively are they participating?(usually, more participation shows a deeper investment in the community)

    It's proven each and every time a new member joins and starts to feel their way around and decide who they want to buy from. Seldom does a new member go straight to another newer member (who is untested, unproven, unknown) to patronize them. It's impressed in the minds of most that is where you start. Even as little as 4 years ago, older members would preach this to newer members openly in their welcome messages. As they had for many years before that.

    Is it the only gauge of a member's credibility? Certainly not. And that was never the point. At least not my point anyway. Those statistics combined with a little research into someone's membership (old threads ect), and word of mouth from others give a newer member a pretty good idea if there is a risk factor in patronizing them. So, very relevant.

    And no one here ever said that just because you're new doesn't mean you're not an experienced forum participant elsewhere. But elsewhere doesn't matter when you are talking about 'this' specific forum. How an individual has conducted themselves elsewhere may be completely obscure and virtually un-trackable if they've not broken some serious federal laws and their reputation followed them. So we go by the merits of the individual where the business at hand has been conducted. In the here, and now. Unless that member has burned some serious bridges on other forums, no one cares about that individuals history with other forums. Especially if the forum genre's don't even connect in the same universe (Monsters vs. Star Wars)

    It amazes me how people clamp on to the most insignificant things that people write and run off on tangents, completely running over the meat and potatoes of the the reason we're even participating here, in this thread. Post count, membership age, were only a very small part of the point trying to be made about Arturo here. And that is, a cumulative historical statistical accounting of his membership and how he has served this community without skipping a beat.

    But just as important, what has been glazed over here is the point made about not jumping the gun as a customer. Just because you've PM'd someone here doesn't mean they've even seen that you have. Before jumping into a public exposé, try emailing them, messaging them on FB at least. Using public call out threads should be a last resort. Once you've started a thread about someone, it can't be undone. If they didn't deserve it, it will follow them for years to come. Long after that customer finds satisfaction or resolution. And if you do feel it's your last resort, keep it simple! Post a shout out thread to see of anyone else had been in contact with that person, or simply a public call to have them contact you. 9 times of 10, that's all that's necessary. The entire internet doesn't need to know the detailed specifics of your transaction with that individual in your first post. If you don't find resolution that way, then pull out the guns. It's all common sense, and level head. It's too easy to let your fingers go wild on a keyboard, when it could be a simple case of the person not being notified of your messages. If a public call to contact does ring their bell directly, the chances are 99% that someone that knows them will contact them and point them to the thread.

    The fact is, a customer has a responsibility to a seller every bit as much as the seller has a responsibilities to the customer. And that is, respect. They aren't the automated machines they appear to be when you look at your keyboard and screen. Don't just assume they've done something nefarious right away if you've not used every mode of private contact first. This isn't eBay. Don't ruin their reputations over a $200 prop in what can likely be a simple miscommunication. Otherwise, as I said before, these threads quickly turn into a breeding ground for the mob mentality. Human nature at its best.

    Redkrayt - It seems that every time you participate in a thread like this, your posts come across like a self promotion. You've had a pattern of using other peoples thread misfortunes as an opportunity to say a few words about yourself. I find it self gratifying, and a little shameful. But that aside, I find your comments about Arturo attending a convention out of line and completely unreasonable. You don't know his personal situation. No one here does. Who are you, or I, or anyone else to assume anything? Your statement seemed like a public punch in the eye. Personally, I've missed every convention there's been since Celebration 5, because of my workload, and fear of what people might think of 'me' if I took a single minute of time for myself. Just as your words expressed. But that was 'my' choice. The fact is, there isn't even as little as an unwritten rule that forbids someone from taking a few days for themselves if they choose to do so, wether they have work to finish for others or not. Because you and I choose to lock ourselves down to all work and no play, doesn't mean that others should be expected to. People that work part time, and full time jobs alike, take days off. Long weekends. Vacations. That's what people do. Not everyone is as self inflicting as you and I. For all you, or I, or anyone else knows, Arturo had that weekend booked and paid for 2 years ago. The statement you made is your personal opinion. And you're entitled to that. However, sharing that opinion with everyone else will infuse that mentality into the minds of others like an IV poison. Not you, nor anyone else has a right to dictate what anyone does with their personal lives. Otherwise, your implication is that no hard working individual deserves time off from what they do. And that seems like something right out of a Chinese factory employee handbook. The American ideal is to work hard, and therefore deserve to play hard. I don't think you'd have many fans if you were in charge, and imposed that on people.
    Last edited by fettpride; Sep 10, 2013 at 8:46 AM.
    Posted from iOS app

  24. #24

    Re: Seeker not delivering on goods?

    I am not commenting on the miscommunication (it sounds to me) that started this thread but the overal vendor/client relationships.

    I will agree that communication is key.

    I have quite a few costumes, they use parts from what would be considered the top names to that particular costume group, some of them were pretty long waits, but I knew that going in, and so far, all the vendors I have dealt with have been great with keeping me up to date. In particular to this community ASOK was great at communication and frankly amazing turnaround times.

    All Vendors work at different paces, and there have been some times in my costume builds a tentative deadline has passed, but so far all the folks who have taken my money have gotten in touch with me before I had to ask them what was up.

    I understand that crafters have real lives and as long as they reach out to me to let me know they are going to be delayed, while disappointed, I at least do not feel like I have been forgotten about.

    Of course conversely I have also been pleasently surprised when a piece is ready way before the projected timescale.

    I know some of the more popular vendors probably are swamped with PMs/Emails etc, and it can be daunting to respond to them all, but once you have a person's money and the projected time of completion is well passed, you should perhaps go back over your buyer list and drop the folks a line and let them know you hit a snag, but have not forgotten them.

    Or heck come to the boards and make a post saying Hey I got backed up Life happens Sorry about that, I am still working on it etc..

    Sometimes just a little acknowledgement is all it takes.

    We all love the love and attention to detail the vendors supply us in all costume groups, back in the early 2000's it was nearly impossible to find anything even remotely accurate as easy and as reasonably priced as you can now.

    so

    THANK YOU VENDORS!

    But please TALK TO YOUR CLIENTS. I know that sometimes some people no matter how many times you talk to them will still get bent out of shape, but for the most part I think most of us who find our way to the specific Costuming groups are not the "upgraded Halloween" types and are reasonable folks who love the characters as much as you do.

    Again this is not a comment on SEEKER or NERF or anyone else, just a general observation on my experiences in the costuming community.

  25. #25
    redkraytdragon's Avatar
    Member Since
    Apr 2010
    From
    Albuquerque
    Posts
    1,052

    Re: Seeker not delivering on goods?

    Chris, I will agree with you that length of 'service' here in the form of post count and how long a person has been 'around' is an indicator of that person's stability, but it's not a be all end all gauge to how they conduct business. I had been relatively new myself when I first started conducting business here and that didn't seem to affect people's decisions to go with me.

    As for your comment about self promotion, that wasn't the purpose of my post (nor have they ever been). I apologize if it came across that way and if it seems like a pattern again I apologize. I have no intention of derailing the thread or using someone else's thread as a way to gain business, that's NOT what I'm about...and honestly I don't need to gain more business that way as I can barely handle the workload I've got now. However, I do feel it was necessary to prove my point that despite how busy I am I take time to pm my clients and take care of them (the same which should be expected of every vendor here and on every other forum) and as a result people have been satisfied with me...it's just good business and doing what's right. If that makes me guilty of self-promotion, then so be it.

    Also, I never said that Arturo shouldn't be allowed to take time for himself by attending a con. Of course he's entitled to it just like everyone else. But you have to admit that it looks bad when he's doing that and not answering pm's (which is a bit different than working in the shop I might add...pm'ing someone can be done on the road if you have access to the internet which most people do nowadays with smart phones and all). And if it looks bad in my eyes then it most certainly will in his client's eyes as well.

Similar Threads

  1. sandpaper to give soft goods a distressed look
    By DannyBoy7783 in forum Boba Fett Costume
    Replies: 0
    Last Post: Mar 4, 2009, 3:51 PM
  2. Raffle for goods!!!!!
    By whistle8mp in forum The Sarlacc Pit
    Replies: 0
    Last Post: Dec 10, 2008, 9:13 PM
  3. how did you weather yoru soft goods?
    By jawafive in forum Boba Fett Costume
    Replies: 6
    Last Post: Nov 30, 2004, 10:10 AM
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •