Russ Rep---not another one

Sunday night frustration bump

Russ is on the level. Although if you want fast service, you probably need to either look elsewhere, or wait until whatever item you are purchasing from him is 100% finished and ready to ship and hope you can still get in on the list. Russ is pretty AR about his products, and has been known to continue the revision process on something for weeks after the sale before he sends it out. If you were in on the OWK grenade run, you are all too familiar with this. It took approximately 9 months from the sale going live until the product arrived because his team (working in their spare time mind you) took that long to prefect the design. And its a beauty.

The short of it is that Russ does deliver. Both in product and quality. Don't worry about that. He's very professional. But the build process can take months.

You have to understand that these things take time, I sell girths and when the orders come rushing in it gets a little hecktic, Waiting three months on a run like this is not long at all. If he has responded then thats a good thing, start to worry when you get no replys.

getting no replies.....told me twice they are on the way....over 3 weeks ago....I have been extreamly patience...if he is working on other projects that is fine with me....but no responses...Dark side started a run way after Russ...communicated with all buyers through the thread...and all users got thier goods...I'm sure Russ is a good guy and I respect his work....turn the tables now...I take everyones money to do a run and updates are far apart and don't return PM's and emails...how would I look?....I understand if it takes some time...but telling me I sent them out...then opps they are in my car...3 weeks ago and no tracking number...come on now...its all about good business...Buyers pay money....Sellers should update...not ignore ...I only brought this up when I keept getting ignored...that spells trouble..Its about the money and its about good business practice....FP is a fine example of good business practice..

Not once have a said a bad thing about Russ...I'm talking about how I signed up and paid for Run in January...its almost May

I too have ordered from Russ without issues many times, as recently as a month or so ago.

We've all been down this road many a time...

The most useful comment I can say is that if you aren't comfortable with the stance of this (or any other) board, don't shop there. TDH says right up front that they do not get involved. In theory, everyone should read the rules before participating in the board. I never understand why people always say "The Admins need to do something!!!!" when a transaction goes bad, when you know before you ever send a PM that they are NOT going to get involved.

You are essentially buying black market goods from random strangers on the internet. You're taking a risk any time you send money to anyone... It's not much safer than giving money to some guy you see on the bus all the time.

Basically, everyone should just do their homework before shelling out $$ and know what they are getting into.

Cussing is not tolerated. Edit you post Cupluv.

Originally Posted by cupluv

Stormtrooperguy... help my thread by trying to get the message to Russ...not playing Monday morning quterback

Hey, you said that you wanted "[...] some insight on seller Russ Rep.", so that's what I tried to give. Sorry if it rubbed you the wrong way.

Unfortunately I have only dealt with him through the board myself, so all I'd be able to do is PM him just like you. I've never met him in person. I want to say it was probably about 2 months from the time I paid to when I got my stuff,

Good luck getting your stuff or money. Hopefully it all works out for you.

Saw the name "Russ" on this thread and had to look, Being a Russ myself. Hope you get you stuff or money soon. You're right about at least getting communication. It's key to buying and selling on these boards. When I sell I communicate often and respond immediately if the buyer has questions. Also, I don't sell anything that I can't ship out in a week or less. I usually ship within 2-3 days, and always let my clients know when their stuff is on the way. Anyway, Good luck.
Russell
I don't know this Russ, his stuff may well be worth the wait but he should be more responsive since he has your money.

I got some stuff from Russ... it takes a while, but I don't mind it.

Thanks Guys for the support...I have been an optimistic, even without communication. He might be busy, or other things going on..I have no issues with that...Russ just needs to realize if the shoe is on the other foot, how would he react? Come on Russ come through with the goods PLEASE!!!!!

Cupluv, you have a very valid point when it comes to communication. I hate it when messages and such go un-answered. It appears Russ was on the forums yesterday, but not today. With all do respect, you have rightfully called him out, but I would suggest giving the man a day or two to answer before this snowballs into something ugly. (I know you have been trying via pm) It has now become public, give him the opportunity to fix it in public.

Understood Cojake...the ball is in his court.

i have spent hundreds of dollars with Russ......never had ANY problems....is he slow...YES

i would rather have slow with quality products.....

cupluv, I am not going to make excuses for Russ or any sellers but I think a common problem is that people look at sellers in the prop world like they look at McDonalds or Amazon.com. While there is no good excuse for poor communication (which I am guilty of myself from time to time), most people who sell items in the prop world do it on the side and have a "real" job, only making props in their spare time. What does this mean? It means there are often delays and that the person is likely to put work, family, etc ahead of fulfilling a prop order. It doesn't mean that is right but it happens. If you are buying an unlicensed prop, you don't have to like this, but you need to understand it and accept it going in. I do hope and expect Russ will come through for you.

In your post you mention that TDH needs to police this more tightly but as you see from the posts in this thread, most long-time members accept the slow nature of this hobby and simply have learned to take it in stride. If sellers were more aggressively policed, we wouldn't have better sellers, we would have little or no sellers. Instead, the membership is lenient and patient, and sellers continue to provide pieces we might not be able to get anywhere else. It certainly isn't the ideal situation, but it is reality.

I have never bought from Russ, but know he has been around a while and puts out a great product. Just a thought, perhaps you should try and send him a PM over at the rpf. I think he checks in over there more often.

I don't know if folks saw it, but Russ did reply in the rocket thread on 4/19, saying:

Originally Posted by RussRep

Guys there half done just give me other week or so.. I had other project that held me up but every thing is on track!!

This is another thing that I am guilty of personally... I'll often not reply to everyone individually if I've already made a public post. I figure that if everyone can see the public one, there's no reason to send out half a dozen PMs saying the same thing.

So he's around, he's working on stuff, and he's still checking in on the board.

Just my 2 cents on Russ. He's a quality guy. Amazing products and super nice guy to boot. I don't see him standing up people, it's just not his style. He's been my primary metal guys since I've been into props. I've spent well... a lot more than I care to admit...

Just wanted to add my thoughts on Russ, for those that care.

I've bought from Russ loads of times and not had any problems. He can be a little slow getting back to you or sending out stuff but he is a perfectionist and a genuine professional, he's not the type to rip people off

Now I've only just recently done a transaction with RussRep, and I'm in the waiting process as well for my gauntlet darts. I've sent a few PMs and e-mails his way to clarify a few things with him pertaining to payment, and although its taken a bit for him to respond, he has indeed responded.

As the others have aready stated, we all have lives outside of this community, and they will take precedence over all else... even when we don't want it to. So a little patience can go a long way. For those that feel uncomfortable with long waits, keeping in mind the 45 day limit for disputing on PayPal, then it's your perogative to ask for a refund.

In a nut shell... we're all here for the same thing, our love of Fett/props, and it's unfortunate that some have gone ruined the comfort level with on-line dealings. I'd like to suggest, that even in light of all this, that you give RussRep a bit more time as he's yet to make a bad name for himself.

Thank you for your input on Russ....Before ordering from him I did a lot of research and found the same upbeat tone about Russ...That is the reason I bought from...

I'll state it again...I appreciate his efforts and have respect for his work..
I'll state this again...I understand and know that other things in life takes presedence...

I appreciate the postive feedback on Russ and hope he see's this thread. There are a lot of people in the TDH community that have nothing but praise for Russ....me too...His work and his reputation is the main reason I bought from him...I will contiue to wait patiently...

I'd drop him a PM on the RPF, he is on there more regularly than he is here if you need to get hold of him

Well cup, I just wanted to say you really made me nervous here (made me think twice) - but also I want to tell you that I have been dealing with Russ before, and that was why I came back to him. I'm pretty sure I'll get my stuff, but you did manage to make me all jittery there. As other people have said before me here, things do take time sometimes. I don't really doubt Russ myself, so just hang in there. Things will be OK and you will get your stuff in time. No need to scare up people IMO

Originally Posted by cupluv

getting no replies.....told me twice they are on the way....over 3 weeks ago....

...but telling me I sent them out...then opps they are in my car...3 weeks ago and no tracking number...come on now...

It seems to me that most people are missing the point.

Cupluv knows that producing an item takes time, but what he's getting annoyed at is them never being shipped.

Am i right, Cupluv?

i guess that there may be a difference in interpretation in the phrasing "They are on their way".
While Cupluve thinks it means "They have been shipped" Russrep means "They are soon done and ready for shipping"

Originally Posted by Boba Swede

i guess that there may be a difference in interpretation in the phrasing "They are on their way".
While Cupluve thinks it means "They have been shipped" Russrep means "They are soon done and ready for shipping"

I think you hit the nail on the head here. I ordered the new gauntlet darts from Russ and got them with no issues at all. He's a great guy to work with and I wouldn't hesitate to buy from him again.

I'd be interested to know how many PMs some of the makers get on a daily or weekly basis; not just here but on other boards as well. I'm sure it's alot, especially in the middle of a run.

i am somewhat new to the prop scene and the one thing i have learned is that some prop makers are very slow to get product to you and once they have your money they do not respond very quickly to PM's. some get mad at you when you ask them to answer their PM's. i had one seller refund me my money because i bothered him with a "hey answer your pm's" then the idiot cracked on me in his sale thread.

i will never do business with that idiot again and i warn people not to buy from the idiot. but people line up to buy his ****.

it's like if you don't worship the guy, you are the bad guy. that is bull. here is my money ,give me the product. me buying from a seller should be all that is needed ,not an added ego stroke.

Items finally arrived...still waiting on missile...Russ included knee darts for the delay. Man of his word!!

Patience is always a good partner in this hobby...

Originally Posted by cupluv

Items finally arrived...still waiting on missile...Russ included knee darts for the delay. Man of his word!!

Typical, did'nt get my things in two days, start a thread on it and WOW they just arrived

FINALLY

GOT

MY Missile.....

6 MONTHS LATER!!!!!


No more parts to wait on from Russ Repp....I'm so relieved to not have to worry about getting my missile or any other product from Russ..

i've only gotten stuff used from other people that he made....so.. as far as the quality goes, it does seem worth a wait...but maybe not several months.


glad to hear you finally got it though