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FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

  1. #1

    FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Hi Everyone,

    I want to take the opportunity to make a special announcement with
    regard to contact and communications with me.

    It's no big secret, that for years now my "Achilles Heel" has always
    been communications with the membership, delayed responses, or
    simply lack thereof. The reasons for this have been many. But put
    simply, it's been a struggle to juggle communications with you while
    making things happen and bringing things to life for you. It's been
    an upset balance almost from day one. What started out as a hobby
    turned quickly into something larger. And it has grown much larger
    than me. The time has come to try to implement a more efficient way
    to keep in contact with the community while I do what is necessary
    to continue to fulfill my obligations, both current and future.

    As most of you know, I have always been one man doing the work of
    many. I have never had employees as other makers have. I've had
    to take on multiple roles in my time here at TDH. Sculptor, Producer,
    Shipping and receiving, accounting, public relations, technical support,
    and friend to the community. Unfortunately, there is no way anyone
    can successfully manage such tasks when the scope and scale has
    outgrown your abilities. I am a typical man, with a reasonably typical
    ego. And what comes with that is a "pig headed" mentality that says,
    "I got it covered, I can do this". Just as much as not asking your wife
    or significant other to give you proper directions and taking it upon
    yourself to get you both lost, I've stood my ground until I found myself
    looking around wondering where the hell I am. Along the way, the most
    significant aspect I seem to have failed is my "friendship" to the
    community.

    The perfect example of all of this is the current GMH project that's
    on the table. It would seem that Stormrider has finally been able
    to articulate what I and most others have tried to over the years
    and failed. In "layman's terms" ...

    Post # 657

    http://www.thedentedhelmet.com/f31/g...tml#post539936

    There are members here that have been around a long time that have
    seen this first hand, not just from me, but from others as well. An
    understanding has been developed over the course of time that this is
    the way it is, and in this hobby patience is "key". The problem is, with
    TDH growing at the speed of light our newer members do not necessarily
    come on board with a built in understanding. Unfortunately, it is often
    left to the "Older membership" to allay the concerns of our newer
    members when one arrises. This is not only unfair to those gracious
    enough to donate their time and efforts to vouch for me, but as inefficient
    as all get out. For the record, each and every one of you that
    have spoken up, or out for me over the years. I thank you

    Moving forward to the point of this most recent novella :

    A decision has been made to attempt to clean up the mess I've seemed to
    have created. I cannot emphasize this enough, and will re-emphasize this
    through the rest of my message to you all ... this is a "pilot program".

    From this point forward, the vast majority of my communication with the
    community will be handled through our very own "Flo Fett". She has
    graciously stepped forward to help assist in improving communications
    between myself and the community.


    Most of you will look at this as somewhat of a "secretarial duty". I want to
    be very clear, that it is much more than that. "Flo Fett" (Florence) is not a
    "secretary". She is my "Fiancé". The love of my life, and my partner in life.
    So I would ask each and every one of you to use the utmost courtesy when
    corresponding with her (both privately and publicly), and offer her the
    highest level of respect. If anyone fails to extend her these courtesies, your
    message will not only be ignored by her, but addressed by "ME", and will
    likely force me to re-evavluate this new policy. I would very much like to see
    this promoting the secondary backbone that makes TDH ... and that is we were
    built as a "Family Community". Hopefully, it will help set a trend and be a
    perfect example of members and their families working together for a
    common goal.

    For those of you that may not have yet been "in the know" about something
    as profound as this, it will likely open a gaggle of new questions with regard
    to recent history and my own personal tragedies. This is not the time, nor
    the place to discuss such matters as they are not only "deeply" personal,
    but even more tragic now. So I ask each and every one of you to use discretion
    in your replies here as well as your private communications with either of us.
    When the time is "right", I will of course tie the "loose ends" for those of you
    that care to know.

    Moving on with procedure :

    The way this will work is VERY simple. Florence's communications with you
    on "my behalf" will be handled through "MY ACCOUNT". "FETTPRIDE". So
    please, keep this in mind. Again, all communications intended for "ME",
    will be NO DIFFERENT than before. You will PM ME, "FETTPRIDE", and your
    messages will be answered in a reasonable time by "FLORENCE" when I am
    unable, or indisposed. If you direct your messages to her account, they
    will go "UNREAD". This is not to be "mean". But only to make sure that
    her own account isn't inundated with messages.


    Someone may likely pose the question that this is against the policies here
    at TDH because it closely borders "sockpuppeting" with Florence logging into
    my account to answer messages. I must emphasize that express permission has
    been granted by TDH's Administration. To be specific, the owner of the board.
    So every step and reassurance has been taken and given to promote a more
    streamlined method of my interacting with the membership. Let's face it, no
    matter how many methods I have given for anyone to contact me
    (I'm the only maker that has made public his personal addresses and phone
    numbers) it's moot when you consider that if I'm unable to respond to a PM, it's
    likely that I won't be able to respond to an email, FB message or voicemail
    either.


    When you message me, it will be made VERY CLEAR to whom you are speaking
    with. ALL messages will be signed by either myself or Florence accordingly.
    There will be no ruses here. No split personalities. No one hiding behind
    anyone else. To be even more specific, you'll always know the difference.
    Florence is from Scotland, her articulation, her spelling and grammar, and
    her general method of communications is VERY different from this old redneck


    To everyone here at TDH I would like to give you my sincerest apologies for
    having dropped the big red ball for so many years. I do realize that it has
    become quite an irritation (at best) to communicate with me, or patronize
    me. So much so, that it has hindered both business and friendships. It is
    my sincerest hope, that this will go smoothly and provide you ALL with a
    much better service

    I will petition the Administration to make this a "STICKY" so that it won't
    get lost in the shuffle of day to day threads and will always be available
    to newer members.



    REITERATING THE RULES :

    Very basic, but VERY clear ...

    1. Direct ALL communications to "FETTPRIDE", NOT "Flo Fett"

    2. Please conduct yourselves with respect and courtesy (both publicly and privately)

    3. Please make your communications straight forward and try not to convolute.
    For the most efficient response, it will be best to be strait forward and clear.

    GUIDELINES :

    * Matters of a more personal nature especially, will be addressed by myself
    directly, but will likely produce a more delayed response. Rest assured, this in
    no way means that I'm going to become "the little man behind the curtain". I
    will make myself available as I always have to the best of my abilities.

    ** Lewd, or otherwise inappropriate conduct / behavior will NOT be tolerated by
    either one of us, or the Administration. I would ask that you treat Florence with
    the same level of respect that you have given "Mirax" (Kristen) over the years **

    *** Keep in mind, that Florence is also "ONE PERSON". She will do her best to
    make sure everyone is treated equally, and in order. But please understand
    that she does "WORK A DAY JOB", and there is a time difference because she
    is still in Scotland at the moment, and will still be for a short time. Until she
    arrives in the States, please remember this as you await a response as any
    response you receive will likely be in "OUR" wee hours of the morning or
    early afternoon and weekends.

    Please bear with us, as we get our feet wet with this. Understand that this is
    the first time either of us has done anything quite like this and it will not be
    an exact science at first. There will be mistakes until we can get some sort
    of rhythm going.

    If we can all follow along, this will likely become permanent. But I re-emphasize
    that this is a "TRIAL" program. What Florence is doing for me, is a benefit to us
    ALL. I am grateful and feel very privileged that she has stepped up to offer her
    assistance. Thank you sweetheart, I love you

    All the best,

    Chris
    Last edited by fettpride; Apr 28, 2011 at 12:01 AM.

  2. #2
    superjedi's Avatar
    Member Since
    Jul 2003
    From
    Newport News, VA
    Posts
    4,252

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Great, now I'm going to have to start typing with a Scottish accent. . .



  3. #3
    clonecollector's Avatar
    Member Since
    Dec 2007
    From
    Northeast U.S.A
    Posts
    1,591

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    I hope the newer members appreciate this level of commitment you have tothis communiity and hobby. Cheers and good luck!

  4. #4
    deadland's Avatar
    Member Since
    Aug 2005
    From
    Murrieta CA
    Posts
    1,104

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Great news Chris this should work out well and as the saying goes behind every great man is a great woman!!!

  5. #5
    Sixxgunn13's Avatar
    Member Since
    Mar 2002
    From
    Canada, on the planet of Hoth.
    Posts
    1,585

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Hey Chris,
    this is great news, one suggestion is that if Florence see's a lot of the same questions maybe you can post the same questions/answers in this post.

    as to cut the amount of pm's you may get.
    cheers

  6. #6

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    deadland said: View Post
    Great news Chris this should work out well and as the saying goes behind every great man is a great woman!!!
    Rob, no truer words ever spoken

    Thanks for the positive support so far guys !

    Chris

  7. #7
    flo fett's Avatar
    Member Since
    Apr 2005
    From
    Scotland, UK
    Posts
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    First of all i'd like to say hello to anyone who doesn't know me here. Hello!

    And then i'd like to say how happy I am to be able to help out the man I love. It's entirely my pleasure sweetheart, I only wish I could do more. Mind you when I get to the States you can set me to packing boxes too! :-)

    On a more serious note I'd like to reiterate that any form of rudeness will result in all future PM's from the offending party being deleted unread. All I want to do is help out this community and help out Chris. TDH is an amazing family of fans and i want to do my little bit to make the process of acquiring that desirable Fett item just that bit easier for everyone involved.
    Hopefully my taking over of Chris' 'customer services' will allow the whole process to be smoother for both sides. It means at the very least that Chris can get on with the business of doing what he does best without having to spend hours ploughing through the mountain of PM's he receives, which obviously holds up production and stresses both sides out.

    And just to allay any worries you may have about dealing with Chris through me I have been a moderator on a large Star Wars forum, I know one end of a blaster from the other and I'm used to dealing with high volumes of enquiries so don't worry that your message will fall by the wayside forgotten.

    I hope we can all play nicely and get on with the business of doing what this forum is best at doing...making sure every one of you has a quality Fett costume that would bring a tear to a glass eye.

    And lastly to Chris I'd just like to say, thank you darling for letting me be a part of all this. I love you so much xxxxx
    Last edited by flo fett; Apr 27, 2011 at 5:45 PM.

  8. #8
    Mr Fett's Avatar
    Member Since
    Mar 2002
    From
    Michigan
    Posts
    2,073

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    As Fettpride has become more of a "business" than ever before, you gotta do what you gotta do to keep things going. Glad to see you're trying a new system to keep the contact going with your customers, with Flo Fett doing the PMs.

    I've met a few other full time makers of costume stuff (one person operations) that have gotten verbally slammed on the various boards with the people waiting on stuff, and have gotten just as frustrated about it over the many years I've been in the costuming communities. Same thing you're experiencing right now. Stormrider was dead on..... if one person is sculpting pieces, molding those pieces, making casts from those molds, taking shipments to the mailing center....that person will not be sitting their butt on the internet all day reading PMs and responding to people who sometimes contact them multiple times per week (sometimes daily) wondering where their parts are. Some people are just super impatient. I know with this hobby you can wait for months for some random costume part to arrive in the mail. For me, when I get the piece, GREAT! I'm not one who will pop up every week demanding to know where my parts are. Gee....you think I'm the first person in line when you have tons of orders happening at once? NOT. So many people seem think this way, and it's not realistic when you really sit back and thing about it. Stormrider did hit the nail on the head exactly how life is for full time costume part suppliers in a one person operation.

    Hope your new system works better for you, Chris. Also hope Florence has a safe journey moving to the United States.

  9. #9
    DarthVeach's Avatar
    Member Since
    Feb 2011
    From
    Lewis Center, OH
    Posts
    289

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    I think this is a really great idea! Communication is so important and it is great that Flo is willing to help you on this!

  10. #10
    High Speed Low Drag Fett 4 Real's Avatar
    Member Since
    Jan 2010
    From
    USAF Utah
    Posts
    5,172

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Good deal Chris...Im sure this will work out extremely well better communication can only make things better for everyone

  11. #11

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Chris, I have been dealing with you long enough to know that you pour your heart and soul into everything you do. Even PMs! You always go to the Nth degree to explain everything thoroughly and leave nothing unsaid. You're always writing novellas, as you even admit! And that's great, but as anyone with a brain would know, that takes A LOT of time. You can't spend that kind of time at the keyboard and get to everybody. This new system is a great idea to help you with your perfectionism (I mean that in the most positive light) and for everyone who wants the best Fett stuff. Three cheers to you both! No doubt you will make a great team. And again, congratulations.

  12. #12
    asok's Avatar
    Member Since
    Dec 2002
    From
    Indiana
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    2,708

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    fettpride said: View Post
    Most of you will look at this as somewhat of a "secretarial duty". I want to be very clear, that it is much more than that. "Flo Fett" (Florence) is not a "secretary". She is my "Fiancé". The love of my life, and my partner in life.
    It is great to hear you are happy. The props are nice but, finding somebody you can connect to is the part the matters.

  13. #13
    Nerf-Herder's Avatar
    Member Since
    Mar 2002
    From
    Pleasant Prairie, Wisconsin
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    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    This is a SWEETHEART of an idea! Chris, with Flo's help, I think that your best work is yet to come! CONGRATS on this new partnership!

  14. #14
    Stormrider's Avatar
    Member Since
    Aug 2007
    From
    Kalamazoo, MI
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    2,099

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Awesome idea m8. Im excited for you. I hope this all takes you to new and incredible places.

  15. #15
    Account Deactivated
    Member Since
    Apr 2008
    Posts
    1,792

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Ive a feeling well be seeing some new FP merch hmm

  16. #16

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Cool.. best wishes on the new direction. I'm new to the site but not new to having custom items made. So I know what it is to be patient for a product. You've provided updates as needed so there is no harm in waiting for a **** good product. Do what you do. Do what any Marine would do, and that is do an outstanding job. We do not know how to do it any other way... God Bless to you and Flo... Semper Fi.

  17. #17
    Geo's Avatar
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    From
    St. Louis, Missouri
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    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Great to hear Chris!

    Go Flo!!!

  18. #18
    Community Founder Art Andrews's Avatar
    Member Since
    Feb 2002
    From
    Las Vegas, NV
    Posts
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    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    This is a really good thing. Flo, thanks for stepping up to the plate!

  19. #19

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    I am personally amazed that you tried for so long to do it alone!

    My little thing, WCA, makes WAY less stuff than you and we have 4 people involved! I think in my entire "career" as a prop maker I've packed maybe 1/2 a dozen boxes. I'd say maybe one in 30 WCA helmets has actually ever been touched by my hands.

    Getting help like this will make a huge difference for you.

    One bit of advice that I'll also PM would be some sort of log about where the orders are at. Not necessarily by person, but even if you could say "All orders placed on or before 10/2/2010 have been shipped" would let people figure out for themselves if they should be contacting you.

  20. #20
    formerly old_jedi_mind_trick Bobby Fett UK's Avatar
    Member Since
    Nov 2007
    From
    Manchester, England
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    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    I wish I had someone like that!

  21. #21

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    SmuWindu said: View Post
    Cool.. best wishes on the new direction. I'm new to the site but not new to having custom items made. So I know what it is to be patient for a product. You've provided updates as needed so there is no harm in waiting for a **** good product. Do what you do. Do what any Marine would do, and that is do an outstanding job. We do not know how to do it any other way... God Bless to you and Flo... Semper Fi.
    Wendell, God bless you brother, it means a great deal to us Semper Fi !


    stormtrooperguy said: View Post
    I am personally amazed that you tried for so long to do it alone!

    My little thing, WCA, makes WAY less stuff than you and we have 4 people involved! I think in my entire "career" as a prop maker I've packed maybe 1/2 a dozen boxes. I'd say maybe one in 30 WCA helmets has actually ever been touched by my hands.

    Getting help like this will make a huge difference for you.

    One bit of advice that I'll also PM would be some sort of log about where the orders are at. Not necessarily by person, but even if you could say "All orders placed on or before 10/2/2010 have been shipped" would let people figure out for themselves if they should be contacting you.
    Brian, I want to thank you for the support and words of "experience" you've shown. Coming from someone who understands the "in's and out's" it can make a great deal of difference to those that may not understand how this all works. And I must say, you present it as profound as it really is. It is a CrAzY undertaking with many pitfalls.

    In regard to the "PM" suggestion, it is a sound bit of advice. Though something like that hasn't been feasible until now for a few different reasons. But that's all the gritty "behind the scenes" stuff I've actually had a system that has worked quite well over the years with regular things. Of course, we outgrow everything eventually. I'd likely not have reached this point without a system. But the "GMH" project was just a very different animal on every level. Most things of course being the politics behind the scenes. I do though appreciate your constructive words and take them as a positive contribution, so ... Thank you again And a bleated congrats on becoming a Mod ! Wow man, way to be stealth about it

    To everyone else, I also thank you for your kind words as well. It is, and will be a much more fluid machine in the future.
    Best to all,

    Chris

  22. #22

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    This is a really wise way to go, Chris. You need someone to lighten your burden a bit. It's a good streamlining measure. Hello, Flo!

  23. #23
    Replicant Shadow's Avatar
    Member Since
    Jul 2005
    From
    St. Barbara, Calif.
    Posts
    1,759

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Awesome!!! And congrats you two!!

  24. #24
    flo fett's Avatar
    Member Since
    Apr 2005
    From
    Scotland, UK
    Posts
    223

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    Thanks everyone, your kind words are really appreciated

  25. #25
    Cold's Avatar
    Member Since
    Jan 2010
    From
    Victoria, BC
    Posts
    63

    Re: FETTPRIDE : NEW CORRESPONDANCE / CONTACT METHOD POLICY AND PROCEDURE

    I was always under the impression that with all the requests coming in, Chris didn't have time for sleep, let alone have a fiancée!

    Congrats you too!

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