Can someone pm me with his email or website thing? Thanks!
Discussion on Anyone seen or spoken to Ruffkintoy? within the The Sarlacc Pit forum, part of the Community category; Can someone pm me with his email or website thing?
Can someone pm me with his email or website thing? Thanks!
Yeah, but the 'eventually' kinda sucks for some people. Hopefully I get mine soon, or else i'll be asking more forcefully for a refund.
i just thought i would say i got in contact too with ruffkin on his gauntlets the other day and bought them ,he asked me if i had a time frame date as they would take 2 weeks to make then shipping to me ,i know his rep is good from what i heard ,so cant wait to see him work when i get my new gauntlets from him
i just thought i would say i got in contact too with ruffkin on his gauntlets the other day and bought them ,i paid like $260 with shipping .
Ruffinkin asked me if i had a time frame date as they would take 2 weeks to make then shipping to me ,i know his rep is good from what ive heard ,so cant wait to see his work when i get my new gauntlets from him ....but seeing as some of you guys are having trouble with him im getting second thoughs now
Well the wait to get our product wouldnt be so bad if he'd just keep in touch with everyone. I've been trying to get in touch with him for 3 weeks and havent gotten a response... its kinda starting to irk me, honestly. Does the man just not have web access right now or what ?
He has web access im sure or he wouldnt have replied back to me stating the payment details and stuff .why does he ask everyone if they have a time frame for his gauntlets then when u pay him you dont hear back from him *** is that all about !!! anyways like i said he told me it would take him 2 weeks to make ....but yeah 2 weeks from when ..next year maybe ?? i dunno
the way i look at it... if you don't like waiting, make them yourself.
the last gauntlets i bought cost me nearly $400 for the kit. i was told 2 weeks. it was almost 8 months. at the same time i was also waiting for a 4 week, $300 backplate that took 7 months. that was not my most fun time as a costumer.
when i decided it was time to upgrade the gauntlets, i didn't want to go down that road again, so i did it myself. got the wizardofflight templates, made the gauntlets, molded them, and cast myself up what i needed. it cost me more to make them myself than it would have to buy them, and took a LOT of time. i still haven't finished the right one and it's been nearly a year.
now if you say that you don't have the time or skills or whatever to do that, it puts things into an interesting perspective. if someone is offering a service that you can't fill yourself, then what do you do? you get your money back and have no gauntlets, you get your money back and spend a lot more on the stuff someone else makes, or you wait till you get your stuff.
yeah, his communication could be a LOT better. history has shown that he's not so good at that, so at least future buyers will know what they are getting themselves into.
i guess my point in all of this is that you're dealing with an individual artist doing things out of love of the hobby, not a retail outlet selling the latest model of fett stuff. so for better or worse, judging things by the standards we judge amazon or best buy on is unrealistic.
I apperciate that hes a busy bee and all but the point here is more or less about his communications ,and let everyone know what the stats is on there gear from him.
There is no excuses for him not to to say ..yes your gear is on the way in the post bla bla bla or wotever ,however Ruffkin has been spotted on another site forum else where in the last few days dealing with other prop orders too .
If the legends ive heard about ruffkins stuff is true on his gauntlets then will be worth the wait
I dont mind waiting ,just a nice update would be good like everyone else .
Is that too much to ask
Well Chucks last update was on the "Thehunterslair" board on Halloween...I know he has been busy working on the Aliens and Pred costumes a bit!! Looked like he just sent someone there completed suit as well!!
As for me...been waiting on my JP and Guants since May and not heard from him as well!! Is he using his AOL, or Yahoo account??
Heres something to think about. Put yourself in his shoes.
He has to work to feed his family, and aside from that, he has to fullfill all your orders, plus AVP orders as well. He is not a human factory that makes a thousand gauntlets an hour.
This is a hobby as we all know, just asking for a refund makes it harder on him, instead of you guys waiting to get what he is supposed to make. We do these things not for a living, but to have a cool costume you can wear everywhere.
Again, put yourself in his shoes and try to understand what it is like, to have to work to put food on your familys table, and on top of all of that, work on YOUR props.
Listen to stormtrooperguy, as he has really great advice.
I hear where all of you are comming from. But.. here's my deal.
He's said a few times in the (admittedly sparse) emails that i've recieved from him that my order is complete and all he has to do is get to the post office to drop it off. That was months ago. How hard is it to take a box to the post office when you drop off another order to be sent ?
well, it isnt difficult, because you dont even HAVE to go to the post office...you print a shipping label, pay the shipping thru paypal, and leave it for the mail man to pick it up...it isnt completed, just more lies...
I didn't know that this had gotten this bad...
Yes....he is a respected member...but it is true in saying that if you're going to take someone's money the turn around time should be close to what is agreed upon. That doesn't sound like the case here.
If he has had other stuff going on in his life he shouldn't be providing his services, no matter how many people are in line. It's like the 50 people waiting in line when the store has 10 Wiis..... you're just going to be waiting even if you have the money in hand.
Why hand over $150 5 months back if you cant hand over $150 later when he is on his feet again to do the work....
I don't know if any of you knew this going in, but if he was behind..it was a bad idea to order. I hope it works out for everyone, and i know he'll come through, but it looks like you'll be waiting longer.
i have to agree with both FettDad and Rokeim it time to address the facts here
WHY DOES HE MAKE PROMISES TELLING US 2-4 WEEK HUH !!! TAKE Rokeim FOR EXAMPLE HE WAS TOLD THE SAME RUBBISH 2-4 WEEKS AND HES BEEN WAITING SINCE JULY ...CORRECT ME IF IM WRONG THERE Rokeim !!
IF RUFFKINS HAS GOT ANY STANDARDS THEN HE WOULDNT TAKE OUR MONEY AS A HOBBIEST OR OTHER FEEDING US THE WRONG TIMESCALE ...AT THE END OF THE DAY ITS JUST BAD BUSINESS FOR HIM .
WITH SOME OF YOU GUYS DEFENDING RUFFKINS JUST ANSWER ME THIS ......
HOW HARD IS IT TO EMAIL ANYONE WITH UPDATES OR SENDING OUR STUFF !!!!
Last edited by FettDad; Nov 10, 2008 at 1:18 PM.
Wow! this is still going on??? I thought Chuck pulled his head out of the cellar and made good on his stuff already. Is he taking orders again??? Dude, WHATEVER!!
if this is just a hobby for chuck, then how difficult is it to stop taking orders? and that shouldnt be a problem, and refunding money shouldnt be a problem, being just a "hobby", and second source of income...he keeps taking orders, why is that? are we sure it is just a hobby for him?
It cant be too difficult to keep in touch with people either. I've emailed him a couple times in the last month, and i havent heard a word back. I'm getting sick of all this, realy. I've asked him for a refund and sent him an email about it. No reply. It wont do any good to file a claim on PP either, elapsed time and all that jazz. I even sent him one of those bill thingy's on PP to perhaps get his attention.. dont think it even phazed him.
He's ruining his own reputation here by pulling this stuff, how long untill it starts to affect the rest of his business ?
Is there Anybody on this board who can reliably get ahold of him and at least direct him to this post ?
im sure there is someone but who ???
Last edited by stormshadow2100; Nov 10, 2008 at 3:36 PM.
Read the thread and look for his strongest advocates and you will see a trend. You will find your contact.
FettDad, You are right. I wasnt defending anyone here. I guess I have never been in the same position that you guys are in to truly know what it feels like. I really hope all pulls through and you all get what you paid for.
well, i guess i won't be getting my stuff from him anytime soon.
and another one...
I ordered near the beginning of the year and got it within about a month and a half. I will always recommend him if you are willing to wait 6 weeks to 4 months to get it. If you dont know how to make the stuff yourself and dont want to pay a lot of money, Ruffkintoys is pretty much your only option. Which is why he is so busy. Dont pay if you dont wanna wait, and learn to make stuff on your own. Thats the only advice I can give.
And watch the caps locks on TDH, I've seen people get banned in threads like these...
Ruffkin Gauntlets are aweseome! I will always sing his praises.
The other nice thing. I lost a little piece, and for a few bucks he mailed me the replacement piece.
He's a great guy. I'm used to terribly eBay purchases so I wasn't upset with the communication!
once again, someone defends the obvious...it is not the waiting, wolfie....it is the lack of communication, and the lieing about stuff being ready to ship, and it not happening...why do people keep defending this guy? you keep saying make the stuff yourself...if you cant, then wait...waiting is not the problem!! problem=no communication + empty promises + lies about timeframe + lieing about stuff being ready.
you defenders of this guy need to read the post some more....it has absolutely nothing to do with waiting...it has to do with waiting 6 months when PROMISED 2-4 weeks, then being told that the stuff is ready to ship, and then it doesnt...you are blind because it didnt happen to you...if the guy tells me straight up front, "look, it will be 6 months to get your gauntlets..." , i then can make a decision on whether to go with his gauntlets or not...if he tells me 6 months, and doesnt come thru, then i should get a refund... if he is that busy, and cant live up to promised timeframe, the solution is simple...stop taking orders brother!!
Its just a matter of luck I suppose. Every time I've emailed him I got a response and it was reasonably accurate. As to whats up with him lately, I guess its buyer beware! Which is unfortunate, but I agree he should indeed be upfront about his wait.
again we have no problem with the waiting ,why cant chuck be upfront instead of leading us on saying its a 2-4 weeks befor we get our stuff then no communications ect as FettDad said ealier !!!
Man, I am sorry to hear that this is still going on. Ruffkin has always been a stand up guy in the past. Obviously something has changed.
As I have said in many posts, on many boards, it's all about managing expectations. If people knew when things were coming then they could make a decision as to whether to wait or get their money back.
While I have heard nothing but good things about Ruffkin in the past (and I am sure that everyone will eventually get their orders) this kind of abuse is inexcusable. Sorry you guys are going through this.
Sing Ruffkins praises all you will. I went to him because of his excellent reputation, and was hoping (very much) to get to work with his products within the few weeks he promised. 5 months later i'm just wanting to get them, or a refund.
This whole situation is just.. tiring. If he was upfront with how long things would realy take him, we wouldnt even be discussing this situation. If he would communicate with people more frequently, we wouldnt be in this situation... period.
Sorry for any mistake.. that quoted line was intended for jon_meadowbrook
i have been "lied to" by just about everyone i've ever bought from in this hobby.
i've bought 2 jet packs from ruffkintoys and BOTH took WAY longer than estimated.... much, MUCH longer. and i rarely/ever got updates along the way. so this EXACT same thing happened to me TWICE with the same person. i think my gauntlets actually did come fast, but that's because i bought a set he had up on ebay rather than a direct order.
if you look at my fett suit, i'd say 3/4 of it took at LEAST 5 times longer than the seller told me. and there was almost never any communication after the money changed hands. and we're talking multiple artists over a period of years, and we're talking parts that cost WAY more than a set of vac formed gauntlets.
that's what i've been saying all along. i'm NOT defending chuck so much as i'm saying that it's an unfortunate fact of life in this hobby.
cry out all you want about it being wrong. it is wrong, no-one will deny that. it's just not likely to change any time soon. it's like raging against the economy being in the toilet. yeah, it's a pain, but it's not changing any time soon, so why get all worked up over it? i can complain about the economy all i want, but it's not going to actually make it recover
that's why i say that if you don't like it, do it yourself. your options are, effectively, do it yourself or throw your $$ out there and hope for the best. if you can't/won't do the former, then you have to do the latter.
also remember that promises don't mean so much to everyone. don't impose your own beliefs/ethics/whatever on other people, or you'll be disappointed.
your suit/event/whatever may be very important to you, but it might not be all that important to the person with the molds, and that's the person with the power.
yeah, i'm feeling particularly cynical today.
Oh, got it.
Sorry, just know how upset everyone is...
Last edited by FettDad; Nov 11, 2008 at 2:58 PM. Reason: tone
i wouldn't say i'm being "holier than thou", though i see how it could come off that way, and i'm sorry if i did.
i'm just speaking from bitter personal experience.
you've said that you're unhappy. you've said that you think it's wrong that he's not communicating. that's all there for the world to see, so anyone thinking of ordering from him can find it.
i guess the thing i don't get is what you actually hope to change by getting so angry over the whole thing? you've made the point known that you're unhappy. what more is there to actually *do*?
i never understand anyone who is just lashing out wildly without a goal... it just doesn't seem to achieve anything.
if anything, the reason i keep stressing that this is pretty common is so that the people reading this know that the reality of the situation is that this is not rare or isolated to just ruffkintoys, and that you shouldn't be surprised when it happens.
Last edited by stormtrooperguy; Nov 11, 2008 at 3:08 PM.
popcorn makes me happy...
I like chocolate milk....
yay. I'm glad its calming down before ban hammers get thrown LOL
Pie > popcorns
Depends on the pie... Pecan > Pumpkin < Popcorn
yum yummmy lol
stormtrooperguy is correct that long waits from costume makers in this hobby is the norm, not the exception!!! On average the only time you really get parts right away (from ANYBODY) is if they have them pre-made. Not just Star Wars costuming either.....ANY type of high end costuming. I've been in this scene for over a decade now and it's always been the same way.
That's just how this hobby is because every costume maker has a life outside of making your parts and doesn't spend 24 hours a day sitting at their computer waiting for people's PMs or making parts 24 hours a day either. That's just like saying some random stranger gets mad at you for not doing whatever job you do for 24 hours a day, see how it sounds? ....and if they were sitting at their computer all day waiting for messages ( or TYPING THEM when they always seem to have massively filled inboxes ) then they wouldn't have time to be in the shop making your parts, right? Not every costume maker is like this, but practically all of them. You just someday receive your props on your doorstep and are thrilled to get them and begin working on them.
Here's how most prop guys see it I think....someone comes to you and thrusts money into your hands. Would you seriously say "no, I don't want your money?" I don't think so. That money helps pay your bills and your supplies to continue making props for people. This is not only about Chuck, but ANY costume/prop maker. So, someone comes and is excited to give you money, and you tell them it'll take a while to make (since you already have other peoples orders to fill) and you say "fine" and pay the maker. Then whenever they have time to make your things (around everyone else's small and/or large orders and/or real life stuff they have to do), they make your stuff and mail it to you. As has been mentioned, obviously many transactions from many suppliers never fall within the timeline that you want them to, but you still eventually get your package in the mail, right?
I can see some people get all worked up over it, but I must be of a different mindset because for me personally, as long as I GET the parts I ordered at some point, then I did get them and all is good. Example, I had a full extensive costume built for me at one point years ago and waited over two years for it to arrive, but it did arrive and that's all I wanted. I have no hard feelings towards the seller either. I've personally had costume stuff arrive fast and stuff arrive slow from a variety of sellers, and as long as I get my parts, I'm all happy.
I've only spoken to Chuck one time on the phone since his neck injury a few months ago, and that was weeks ago. He said he was still having some short-term memory loss and was working on peoples orders as fast as he could. He still isn't fully set up in his new place yet either, so besides working some of his days on doing things like painting and sanding walls and cabinets, running new electrical wires, etc to have a comfortable place to live in (with cold winter fast approaching), he's spending the rest of the time during his days filling orders from more message boards than just TDH. Honestly that's all I know, but I have met other "prop guys" besides Chuck and just about every single one of them has had people complaining about them on the boards at one time or another over the years, and it's always the same complaints about everyone, either the wait time or the lack of daily updates you're so anxiously waiting for. Like was said by another long time member, stormtrooperguy, that is part of this hobby and if you can't make stuff yourself, then you must wait for artists who can make the parts you want for you.
It's one thing to tell your potential customers that your props are in high demand and that there is a long wait time. I myself have waited months to get props, and I know people who have waited over a year.
It's another thing entirely when you tell people they will have their goods in a couple of weeks and then give every possible excuse as to why they have not shipped, or you stop communicating altogether.
I know that everyone here has a real job, some have more than one. There is such a thing as respect however. As a consumer of these props I respect the prop maker's time and artistry. I also feel that they should be compensated for their efforts - heck I have paid several hundred to over $1,000 for helmets I have bought.
The flip side is that the artists should respect and honor the time and money of the people they are selling to. It's not to say that they shouldn't take 6 months or more to build and deliver a part. Only that they should act in an honorable manner and treat others as they would like to be treated themselves and let the buyer know that it will be 6 months. I understand that they want to take money when they can, but it becomes an issue if they do so with a lack of integrity, taking the money and crossing their fingers behind their backs, knowing that they cannot deliver on what they have promised.
I have been in the hobby for a couple of years, and honestly I have had nothing but good experiences, but I have been lucky. I am on several other boards where people have parted with their hard earned cash and waited over a year to get what was "in hand and ready to ship tomorrow".
Okay, let's say I fix up used cars and sell them in my spare time. It's just a hobby, not my living. You notice in an ad (or someone tells you) that I might have a Volkswagen bug for sale and you want to buy it for a trip that you're taking with your new girlfriend. "Great" I say, "I just have to throw a carburetor on it and you'll be good to go for the weekend." But dang, I get tied up with some stuff at the office. Sorry, no weekend trip for you. "No problem" you say, "will I at least have it for the wedding I want to attend in Carmel next month?" "Heck, that's easy" I say - until a few days before the wedding when you can't get in touch with me and I am not returning your phone calls, angry emails, or the letters with anthrax that you're now sending my way.
Listen, I am not knocking Ruffkin here. I honestly don't know what is going on in Chuck's life. We all have our problems, and I have seen more hardship in the prop circles than anywhere else for some weird reason - heck, is it something we did? My comment is a generalization on a pretty small sector of the prop community that seems to feel that they have a lack of responsibility to deliver on promises that they have made. It's not that they even have to communicate with each individual person, they can usually just make a general post to let people know what's going on - 5 minutes of their time max. This is about trust - on these boards your word is your bond. In my brief two years of this I have seen several well known prop makers go down this way and eventually all left the hobby because of it.
Anyway, sorry about the rant. In my work I often find that the biggest problem in negotiations and conflict issues is a basic lack of communication. In whatever I do I always try to under promise and over deliver. I see way too much of the opposite in life. That's why I so respect most of the prop makers here on TDH who bend over backwards to make sure they deliver what they promised, when they promised it - or at least let us know if there is a problem.
Okay, stepping off my soap box now... sorry if I stepped on any toes along the way.
Last edited by Bubba Fett; Nov 12, 2008 at 4:14 PM.
when you sell stuff here, you have a responsibility to be honest with customers....heck ya you want to take their money, it helps with your business...but that in itself is where the problem lies...ya, you need the money to buy supplies, buy food, whatever...that is the problem...if this is just a hobby, then he doesnt NEED the money...look at stormrider...he does everything first, buys the supplies, first, and if he runs out, what does he do? he tells us...in a thread...ya know what, i havent seen one thread started by chuck, in reference to a run, someone's stuff, or even just defending himself... if i saw a thread in my name where i was being accused of something, i would be here in a heartbeat explaining what is going on, ya know? makes no sense...
It seems that some of you miss the fact ...again its not the waiting !!!! as a seller and prop artist he has an obligation to tell buyers if there is a problem for wotever reasons and not leave buyers in the dark with no communications !!! yeah sure they have a life ect but face it ,if i was selling or making props and i took off with your hard earned money with no communications wouldnt you be a bit pissed !!!
Just think about that !!
lol i remember when i first came to TDH i ordered something (cant remember what of from who) and i posted on the selling thread that i haven't heard anything in like 3 weeks and was getting nervous......next thew threads was ripping me from other members saying I'm inpatient and need to learn how to wait......my how times have changed
All I have to say is, Scarlett is hot.
nice "Bevo" impersonation...
maybe there should be a sellers guide line that is strickly inforced?
we all just keep running in the same circle.
there are clearly 2 camps: the ones who feel that they should be treated with respect, and the ones who have come to understand that they won't be.
that's really what it comes down to, again and again.
those that are upset in this thread keep talking about responsibility, honesty, decency, trust... those things just plain don't always exist. it's terrible, but it's true. just because you give someone money doesn't mean that someone is going to feel any responsibility to you. should he? sure! will he? maybe.
i don't think it's a case of people not reading the thread... it's just a more cynical world view on the part of the "defender" side of things. the folks who have been bleeped time and time again have just taken to accepting it and moving on with life, rather than raging with righteous indignation.
and i don't really see anyone "defending" so much as just saying "yeah, we know, that's how it goes more often than not".
i think it's time for me to check out of this thread... i don't think i need to reply the same way to the same posts anymore
Well there you go we all agree on something.....Scarlett is so hot!!!!
But I can agree that there are two different views and it sucks that the people have accepted this as a norm. There are many great people here that send stuff out when they promise and then there are some that I have been delayed with but when I send a Pm to check on it they reply.
i guess this thread can be sumed up in a two words....
caveat emptor (is that the right latin?)
How about Natalie Portman....thats a win right there!
Yes, definately buyer beware.
The whole thing just sucks. Ruffkin has been sending and recieving mail from people about purchasing stuff, yet he cant send an email to his other customers who wait for updates on product they've sent him money for. That, in my honest opinion, isnt right. Do we cease to exist after we've sent him money or what ?
My only question is why doesnt he come on here any more ??
curious that isnt it ??
I just wanted to let everyone waiting on orders to know that I am sorry for the long wait you have had. I have had some stuff come up that delayed getting things out and then the head/neck injury really messed me up. I'm sorry for any lack of communication, I have been trying to get this stuff done and out as soon as I can.
To the people who have posted here that hadn't got their stuff, if you still haven't got it you will have it shortly. I've gotten alot of stuff shipped recently and will be shipping more this week and should be caught up in all Fett related stuff this week or end of next week.
My email that I check most often and best way to get ahold of me is Ruffkintoy@yahoo.com
I am terribly sorry to hear about your accident! I know everyone is going to be please as a pig in filth as soon as they receive your great work! Good luck with everything in the future.
Ooo.. he IS alive !
I was beginning to wonder.
Kate beckinsale all the way too!!! just didn't have a picture of her eating popcorn :P
She's the only reason I watched Underworld I and II.
Yay at last chuck is back !!!!
It had that nice looking guy for her to be on too. So double eye candy :P
Its good when movies have something to look at for both myself and my boyfriend lol. Though I think I won out since I also think the girl in this rare case is actually awesome.
and welcome back Chuck!
Got my tracking number and everthings on its way from Chuck! I hope everbody else's issues get resolved now too. Take care guys!
Got my tracking number too. Hooorah !
I've been reading this post with great interest in the last while as I had ordered a jet pack and gauntlits from Chuck back in March. I have just received it. It took him 3 months to complete it and he shipped it. However, i never received it. I asked him "what happens now?" and he told me that he would do them again and reship. It took longer the second time for him to ship them out, but he did.
Yes, his communication skills could be better, but in the end he did come through and I am happy to finally get started on my jet pack and gauntlets. . I am very happy with what I waited for.
So, he is alive, very busy (maybe too busy as some of you have mentioned) and must be trying hard to get caught up. All I can say is that if you have paid for something from Chuck, have faith...he does come through. Lots of you have gotten tracking numbers and his past reputation shows quality.
Hey Guys, Forgot last week was thanksgiving and had to go out of town. So any orders that should have been out last week will be out this week. Glad you got your JP and gauntlets this time, still don't know where the last package is.
Still waiting for my ebs gauntlets chuck ,will i get em befor xmas ?
the mystery has been solved, he did come in through the south entrance
chuck always comes through just have to have patients he and i have worked together with almost all of my predator parts and he never failed me yet =D he will come through for you guys
still waiting on mine too.........
Has anyone got any good pics of ruffkins gauntlets ? the reason im asking is that when i place my order for esb gauntlets with chuck i did ask him for some pictures of his work ,anyways chuck mailed me back with 2 pictures ..later relising that 1 of the pictures chuck sent me was from a member on here called Fetthunter taken from his site !! hmmm not sure about the other picture or where it came from as it was blurry !!
why didnt chuck just say he didnt have any pics instead of sending me some randoms pictures
It's probably because a whole lot of TDH members have his gauntlets and it was just as easy for him to pull up pics from members here who have finished ones as it would be to send pictures of the same type of gauntlets in raw form sitting at his house.
Hi Guys... I figured I'd let every one know I got my stuff! (a few weeks ago but I haven't had time to post) I hope everyone's orderes get fullfilled soon. Take care all! Happy Holidays!
Has anybody else gotten the items that they have paid for?